Premier Inn Staines Upon Thames

Service is very good and the staffs are very friendly.

Good stay!

Understaffed, and disappointing. This was not a great hotel. From a bed that was essentially falling apart, filthy toilets, basic food which could have been poured from a can and heated up in a microwave, and an appalling lack of staff, this was a very disappointing stay. I arrived and was treated to a 35 minute wait to check in. There was no one at the desk and a que of 6 other guests waiting. 2 of the 3 digital checkin counters were out of order, and the 3rd, when I tried it, didnt work. I sat down in the empty and unstaffed bar/restaurant and watched netflix for a while ... Once checked in, the bed was comfortable enough but didnt quite sit flush with the headboard, causing things to fall down the gap, including the pillows. When I checked it was because the bed leg had been poorly gerry rig repaired (see photos). The air conditioner sounded like a freight train and I needed to turn it off it was so loud. Dinner was bland. Over salted pork, basic peas and corn from a can, really un impressive. The toilets in the dining area were FILTHY. Toilet paper, urine on the floor (see photos). Separately, I ran out of toilet paper in my own room, and reported it to reception. It was not replaced for a day until I asked again. This would (in any half decent hotel) be a high priority request ... The staff themselves were lovely ... but management clearly are cutting corners and there are no-where near enough. You could see them struggling and frustrated themselves. This is a poorly managed, under staffed hotel, and no, I wont be back.

Just finished a lovely meal and was served by Nameena. The food was delicious and the service impeccable great value for delicious quality food everything was cooked fresh and such lovely service went over and above. Would recommend highly for a visit.

Great room, really convenient location and lovely friendly staff! Very comfortable- Premier Plus is even better! Not always easy to get a car parking space - but there is a much larger car park around the corner! Loads of restaurants and bars within walking distance and quite close to the river if you fancied a walk!

Amazing service, and food was great for a buffet many options including drinks, special shout out to front of house Felicia and Trisha for making us feel welcomed would recommend and definitely going again and will be informing friends and family