Surabaya Hotels with Wifi

The location is excellent, just next to the biggest mall in Surabaya. The staffs are professional, all can communicate with fluent English. Will come back again next time

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!

Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too

Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home. A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts. The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay. We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families. The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist. If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!

This location is in a more industrial neighbourhood with very few things around it if you’re staying here because you want to be close to the airport, there really is Here’s a tidier version of the hotel review: The hotel is a bit out of the way, so be prepared to either take a taxi deeper into the city or bring supplies back with you. There’s a bakery on the first floor, a restaurant on the second floor, and the hotel has its own kitchen and bar. The fifth-floor bar is pleasant, with live music, but unfortunately, my food experience wasn’t great. When my order arrived, it was clear the food had been microwaved, and the chicken was completely raw. Although they kindly remade the dish, I didn’t want to wait another 30 minutes. The rice was cold and dry, and the Katsu dish, with just a few spoonfuls of curry sauce, was disappointing. On the positive side, the staff were very friendly and helpful, especially when I needed to book a hospital appointment for acid reflux. Overall, it’s fine for a short business stay, but not ideal for a longer visit due to the location and food quality issues.

This was the second time we stayed in this hotel, and the experience was always awesome. We really liked the room that we booked this time, and the vibes the view and the experience was good. Unfortunately I find the dishes during breakfast were quite bland and the choice was so limited, but we really like the relocations on the top floors, got really good views, and made the whole breakfast quite enjoyable. Regardless we will always recommend this hotel and definitely will stay here again in the future, 😁

Too noisy at night and early morning Sound insulation is not good in the room Mattress and pillows cover are too old and worn

Was a pleasant one. But room is a bit mehh... Lacking a bit of cozy feel. The items in room can be taken care better. Seems like the cleaning services can be improved. Other than that the service service reception and hotline all works good. Hotel location is nice and have some good access to food and restaurant. But sadly gym closes at 5pm. Guess I can never make it then if I am here for business trip.... Hopefully the time range can be extended in the future. Breakfast was not bad. Decent amount of choice and quality can definitely be improved.

Awesome location but not the traffic. Clean and nice ambience even though the main lobby is on the second floor - up the carpark. Overall, great stay and will definitely stay here again. Thank you Harris Hotel and staff. Keep up the good work. Cons- hotel room floors should do a makeover. Can hear the popping whenever you are walking around in the room.

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.