Suwon Easy Residence Hotel

It's not even worth 1 point. It's been about 2 months since I stayed there and I'm still angry. I'm blaming myself for not doing enough research. I booked 4 nights, but I couldn't stay the first night because I was on a business trip and arrived at the accommodation the morning of the second day. There was no one at the management office on the first floor, so I called the number listed, but they didn't answer, so I called another number listed and got through. I found out later that the first number was the owner's number and the second number was the manager's number. I got the floor and room number over the phone and went up to the room, but the door was open. The building itself was old and there were luggage piled up in the hallway, and it looked like an abandoned shopping mall. I don't know if the heating wasn't working or not, but I could feel the cold air outside. The room was the worst. Maybe because the door was open, the room was full and the floor was cold even though it was a small space. The floor was cold, but it was dirty because they had just wiped the dust with a dry mop or because it had been wet for a long time, so I worried about taking off my shoes when I entered the room because I was afraid that my socks would get dirty. The room smelled like a poorly managed outdoor storage. It smelled of mold, dust, old oil, a pungent smell, the smell of the sewer coming from the sink, the smell of old wood and plastic furniture, etc. It was hard to breathe. I wore a mask, but the stench was so bad that it stung my nose and I had a headache. The room was cold because the door was open, so these smells made me think that's why I left the door open. I was horrified when I saw the mold in the bathroom and the stains on the sink. The bathroom was so close to the sink and the toilet that if I moved a little, I could touch the sink, toilet, and the wall. It was so dirty that I almost threw up on an empty stomach. There were things and furniture that someone had used here and there in the room and bathroom. There was a headband hanging on the kitchen shelf, disposable chopsticks sent by the store when delivering, straws from a coffee shop in a container, and detergent and cleaning products used in the bathroom. The bedding was like the cloth that the moving company put on the floor to prevent scratches. I didn't even touch it because I was worried about bugs. The windows were so stained that I couldn't see outside and the cold wind came in. There were no towels or water, and the manager texted me that they would bring them in the evening, but I thought it would be better not to receive towels because of the condition of the bedding, so I told them that I wouldn't use the towels provided by the accommodation. When I told them that I had a 4-night reservation, they asked me to send them the reservation app, so I sent them a screenshot. I couldn't do it, so I requested a room change. They changed me to a room on a different floor, and it was similar to the room in the Trip.com introduction photo. The first room was different from the Trip.com introduction photo. The manager texted me the door lock password, but the door lock passwords for the first and second rooms were the same. I was so stressed out after seeing the hygiene and cleanliness in the first room, but after receiving the text message for the door lock password for the second room, I started to worry about security, theft, and hidden cameras. The hallway was dark, and I didn't know if the CCTV was on, and the room was open for ventilation, but the room had furniture and items that were perfect for hiding hidden cameras. The second room was better, but I decided not to stay there in the end. The heating was on, but it wasn't warm, and it smelled like the first room, and in the second room, the smell of kimchi stew and stir-fried pork came in from the kitchen vent. The bathroom was similar to the first room. I couldn't even think about showering, and I didn't want to wash my hands. Looking at the bedding, I thought I should sleep wearing a padded jacket so that my outerwear and skin wouldn't touch the bedding. I called the manager and told him I wasn't going to stay there, and he asked me why I wasn't staying there, so I said I was grateful for the room change, but the hygiene and room condition were so bad that I couldn't do it. The manager said several times that he would clean everything himself and that it would be clean, and he also suggested that I change the room again. The building is too old, so I think there are some things that can't be helped. However, if there are limitations due to aging, at least the furniture and equipment in the room should be replaced. If that's not possible, at least the items that someone used should be organized or thrown away. I asked the manager for a refund. I confirmed with the manager and sent a text message that it would be difficult to get a refund for the first night of the 4-night reservation and the second day when I actually arrived at the accommodation, but it would be possible to get a refund for the third and fourth nights. The manager had to decide whether or not to give a refund, and the manager couldn't tell me how to refund, so I had to contact the manager directly. I decided to ask about the refund method again because I had to go to work at the office on a business trip, and I left the accommodation. I was very busy at the time, and I did ask about the refund, but it didn't matter if I didn't get a refund. I didn't get a refund, and I thought it was a relief that I paid the cost of leaving the accommodation safely and quickly. Fortunately, I made a reservation for a good accommodation on Trip.com right after leaving the accommodation. I had forgotten about the nightmare of Easy Residence, but since I travel a lot for business, I often think of Easy Residence when I use hotels, motels, Airbnbs, and residences. I wasn't going to write a review, but when I use a hotel-level Airbnb like this week, it's so incomparable to Easy Residence. It's been two months, but I'm writing a review.

It was comfortable, close to Suwon City Hall Station, had a kitchen so I could cook, and the soundproofing seemed very good. It was also well connected to Seoul by intercity bus.

真的是賓至如歸的體驗！ 前台很多時候沒人，我當時中午到的，猶豫了一下打了電話，老闆很快就來了，阿姨會講中文，特別親切，提前讓我入住~ 進去真的別有洞天！環境好，隔音佳，設施一應俱全，微波爐，冰箱，電視…甚至還有縫紉機… 都可以自己料理，非常好的體驗，位置也棒，離地鐵水原市廳站步行5-10min，非常方便。 來水原玩的話強烈推薦這家酒店！如果是華人，真的能感覺到家的温馨和舒適~