Element properties in Suzhou

I rarely write long reviews, but this hotel, at best, is a business hotel. Don't try to market it as a family-friendly hotel when it's clearly not. Just adding a few kid activities and a small train doesn't make it one. 1. The room had absolutely no children's amenities: no kids' toothbrushes, no kids' slippers. You couldn't even install a bed rail because there was nowhere to attach it. 😂 2. The showerhead was broken, with water leaking from the side. 3. There were only two extremely high pillows. Seriously, don't standard hotels usually provide four pillows? Two high, two low? I ended up having to sleep with clothes propped under my head. 4. The front desk staff (the guy with glasses) during both check-in and check-out had the same unhelpful attitude as a budget hotel chain's front desk. In fact, a budget hotel might even be more welcoming. If you don't want to work during the May Day holiday, just switch shifts! 😠 5. The housekeeping auntie definitely hasn't been trained. She was pushing a huge mattress and nearly hit a child while turning a corner. The only positive feedback I have is for the kind female front desk staff member who enthusiastically helped me find my lost ID card.