Suzhou Yinxiang Yisu Inn (Guanqian Street Pingjiang Road)

The hotel is in an ok location, relatively close to the main attractions of the city. The room was clean and the guys at the reception super nice and helpful, but the window of my room had this view, so it was like not having it, and my bed in the morning wasn't done, which is weird because apart from that the room was serviced. Hence my lower score.

The hotel service was really goooood and the boss is nice too! You will see the boss early morning at the lobby, and he would rec the places and food..

Incredible service - staff will help you to bring up your luggages and online food orders to the room. Even when we checked out, the staff took the effort to carry our luggages all the way to the Didi pickup point. Place itself was aesthetic, wooden and modern interior and everything was clean and tidy. Location wise also very convenient, located right next to a famous shopping street and food options nearby. Would definitely recommend this place for anyone travelling to Suzhou!

The hotel is located right on the walking street of Suzhou city's tourist area, convenient for eating and drinking because there are many restaurants on the street. The hotel has very new furniture, fully equipped (however, my room did not have a refrigerator). In addition, because I come from Southeast Asia, I really like the toilet of this hotel because they have a bidet when I go to the toilet. The staff is very cute and enthusiastic. The hotel also sends tourist attractions to visit in Suzhou. If I come back, I will book this hotel again.

The location of hotel is convenient but I would not recommend it to travelers who need a clean and safe environment. The toilet also not well maintained as we can see the dirt and stain. The most alarming incident during our stay involved the hairdryer provided in the room. The hairdryer suddenly producing sparks and even a burst of flame while using it. This was extremely dangerous and could have seriously injured someone or caused a fire. When we reported this to the hotel staff, the boss claimed that the previous guest/kids staying in this room had been "playing/throwing" with the hairdryer, which they believed caused the issue. Honest speaking this excuse was unacceptable. It is the hotel's responsibility to ensure that all electrical appliances are safe and in working condition for future guests. Overall, this was a very unpleasant and disappointing stay. This is the first time I leave a negative review on Trip.com, but the experience warranted it. I sincerely hope the management takes these safety issues seriously, as they pose real risks to guests.

the room is clean, host is very friendly, and staff and generous to offer hand to help carry luggage, near to the tourist spot such as 七里山塘