Echarm Hotel (Wujiang Dong Taihu Suzhou Bay)

I thought the hotel was good. I was very tired from riding a bike, so I chose a chain hotel, thinking that it would be basically guaranteed. The hotel service was good at the beginning, with free fruit and room upgrade (after all, this room is not cost-effective for this price). I didn't expect that sleeping at night would be a nightmare. From time to time, there was a sound of water pipes next to my ears. I was about to fall asleep several times, but was woken up by the sound of water. It was so loud. I got up twice in the middle of the night and recorded it. I heard snoring in other people's rooms when it was almost dawn. I am a girl traveling alone, and it feels like there is a man living next to me. 😱 The next day I raised this issue with the front desk. Two very young girls apologized lightly and said they would upgrade me next time. I...was woken up several times in one night, tossed and turned in pain, and had dark circles under my eyes from not sleeping well. They said they would upgrade me next time...speechless... In addition, the room is relatively small, and the floor towel outside the shower in the bathroom cannot be laid flat.

--- **1. Thoughtful service: ** "The service of this hotel is really impeccable! From check-in to check-out, every staff member is enthusiastic and professional, patiently answering questions, and even proactively providing travel suggestions, making people feel as warm as returning home." **2. Elegant environment: ** "The design of the hotel is amazing! The lobby is spacious and bright, the decoration style is both tasteful and warm, the room is clean and tidy, the bedding is comfortable, and the view outside the window is so beautiful that people don't want to leave~" **3. Complete facilities: ** "The facilities are beyond expectations! Swimming pool, gym, SPA are all available, and there is also a thoughtful children's play area. The smart devices and small details in the room (such as welcome fruits and turndown service) are constantly surprising." **4. Excellent dining: ** "The breakfast is rich in variety, the ingredients are fresh, and both local specialties and Western dishes can be satisfied; the restaurant for dinner has a romantic atmosphere and exquisite dishes, even the picky taste buds are conquered!" **5. Convenient location: ** "Excellent location! Scenic spots/business districts/subway stations are within walking distance, and food and shopping are all very convenient around. It is quiet and not remote, and it is a perfect balance between travel and rest." **6. High cost performance:** "It is a great value to enjoy a five-star experience at such a price! I will definitely choose this place next time and recommend it to my friends." **7. Personalized highlights:** (Additional comments based on hotel features, such as: "The view of the starry sky bar on the top floor is unbeatable!" "The butler service responds very quickly!" "The cultural theme room is very creative!") ---

The room is at the end of the corridor, which is relatively quiet. The breakfast is not very varied, but it is quite satisfactory. The hotel is near a residential area, and there are many convenience stores, fruit stores, etc. around, so it is very convenient to buy something. The cleaning lady cleaned the room very carefully and enthusiastically. It is a hotel suitable for business travel. If there is any problem, call the front desk for feedback in a timely manner.

The newly renovated hotel is clean and sanitary with a good environment. The front desk service attitude is very good. The hotel has free parking, the breakfast is clean and the variety is quite complete. The hotel also gave away tickets to Hanshan Temple.

Here I would like to give special praise to the front desk. The attitude is very enthusiastic and very good. They are very good at answering questions and helping with room service. The front desk also prepared umbrellas for customers to use. It is very considerate. We arrived at night and upgraded our room type. We are very satisfied. Thumbs up for the front desk

The new hotel is very clean. The room is a bit small. There is Xiaodu. The bathroom is also separated into dry and wet areas. The only drawback is that the front desk gave me a room at the end of the corridor. There is no bed, but a tatami-like room with a mattress on it. There is no bedside cabinet next to the window on the right. I thought the other big bed rooms were the same until I accidentally saw the cleaning lady cleaning the other big bed rooms. It turned out that my room was the smallest. Is it because I redeemed the room with Ctrip points? Other than that, everything else is pretty good. The front desk service is also enthusiastic. The parking lot and slow charging piles are very convenient. There is also McDonald's next to the hotel. The breakfast is also OK.