Pan Pacific Suzhou
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Pan Pacific Suzhou

No. 6 of Cultural Hotels in Jiangsu
No. 259 Xinshi Road, Gusu District, Suzhou, Jiangsu, 215007, China
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hotel overview picture
Last booked 36 mins ago
Highlights
Great views
Free parking
Ideal location
Varied breakfast
Airport pick-up available
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Amenities
5 Restaurants
Indoor swimming poolFree
Spa
Gym
Private parkingFree
EV charging station
Priority airport pick-up
Car rentals
All amenities
Property Description
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.
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9.4/10
Outstanding
Great hotel with scenic places connected to the hotel. Great service and meals
All 10,416 reviews
Surroundings
Metro: Xinshiqiao
(510m)
Metro: Nanmen
(640m)
Airport: Wuxi Shuofang Airport
(39.6 km)
Train: Suzhou Railway Station
(6.2 km)
Train: Suzhou Industrial Park Railway Station
(12.9 km)
Landmarks: Ruiguang Tower
(200m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Premier Twin

2 Single bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1,3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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6

Triple Bedroom Executive Suite

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
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5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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4

Family Suite

Bedroom 1:1 Queen bed ● Living Room:1 Single bed
64m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Children's toys
Room Details
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4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Premier King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Standard 2-bed Room

2 Single bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Two Bedroom Executive Suite

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Premier View Twin

2 Single bed
32-36m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Superior Queen Room

1 Queen bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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3

Premier King Grande

1 King bed
32m² | Floor: 1-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family King Room

1 Queen bed and 1 Sofa bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Premier View King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
11

Wu Gong Hall

Bedroom 1:1 King bed ● Bedroom 2:1 Queen bed ● Bedroom 3:2 Single bed
1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Tableware
Room Details
Check Availability
5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family Two Bedrooms

Bedroom 1:1 Queen bed ● Bedroom 2:1 Queen bed
64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Executive Pagpda Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
Hide Room Types

Guest Reviews

9.4/10
Outstanding
10,416 reviews
  • Cleanliness9.4
  • Amenities9.2
  • Location9.6
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
Review summary
Powered by AI
Service Quality: Guests consistently praise the friendly and attentive staff, highlighting their willingness to assist with various requests and the smooth check-in and check-out processes. The warm hospitality contributes to a welcoming and memorable stay.(based on 3,305 reviews)
a‍n‍i‍t‍a‍_‍j‍*‍*‍*‍*
December 3, 2025
有點沒落的五星級酒店,房間設施都有點落後了。 衞生間馬桶座圈很簡陋,淋浴頭出水略小,一次性拖鞋材質太單薄沐浴用品品質非常一般。還有那個梳化床真的有點一言難盡!優點在於憑房卡可以多次進出盤門景區,晚飯後去散步看看夜景挺不錯!配套的中餐廳菜價挺親民,早餐種類豐富。
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z‍e‍n‍n‍8‍0
December 4, 2025
Nice scenary and we were given quiet rooms as requested. Environment was nice, excellent cleaniness. The only drawback was the room was too hot as cannot set Aircon during winter, but front desk offered to send us fan which we declined as we were staying for a night.
M‍3‍1‍1‍9‍5‍4‍*‍*‍*‍*
December 3, 2025
臨時決定帶娃去蘇州玩兩天,酒店選了幾個,但都不是很滿意的感覺,無意中翻到這家,一眼就覺得非常棒,感覺很有蘇州特色,定了後還有點擔心,結果一到酒店就覺得好漂亮,古色古香,每一處都是風景。酒店的前台,客房服務都非常熱情友好,孩子餵魚喂的很開心,盤門好像後花園,去逛一圈非常方便,附近還有滄浪亭可園。酒店的自助早餐選擇很多,味道也不錯。大人小孩都住的超級開心,唯一不足的是小童室內遊樂場有點小有點舊。
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k‍h‍o‍e‍t‍a‍n
December 3, 2025
V Chinese feel hotel with many amenities all within 6 mins by car. Hotel is cleaner with 5 star rating. Will stay here again if I’m back for visit
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 2, 2025
酒店房間非常乾淨,園林式的酒店讓人一進酒店就彷彿置身景區,旁邊的盤門景區也可以隨時進入遊玩,非常方便。
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 1, 2025
This hotel is huge! I walked around for 10 mins and still had trouble finding my room. But once in the room, it was super comfy - quiet and good bedding for a great night’s sleep. Hotel guest also has free entry to the Pan men tourist attraction, which was a great place to do your morning walk.
I‍g‍a‍ ‍S
November 27, 2025
I had a wonderful stay at Pan Pacific Suzhou. The rooms were very clean, the amenities were excellent, and I really enjoyed the free activities the hotel offers — they made the stay feel special and relaxing. The only downside was the WiFi in the Garden Wing, which was very weak and often unusable. Apart from that, everything else was great, and I would happily stay again.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
November 30, 2025
Service was excellent, with attentive and friendly staff. The room was comfortable but felt slightly dated; upgrading the facilities would further enhance the experience. 服务和客房服务都非常出色,员工也很贴心友善。房间虽然舒适,但稍显老旧,如果设施能够升级,会让入住体验更好。

Services & Amenities

5 Restaurants
Indoor swimming pool
Gym
Conference room
Multi-function room
Playground
5 Restaurants
海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Reservations available
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Reservations available
塔影咖啡
Style: A la carte
Ambience: Modern
Business hours: [Mon - Sun] 10:00-18:00
More Amenities
Internet
2 Swimming pools
Indoor swimming poolFree
Outdoor swimming poolTemporarily closed
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.4m in height
Free
Children over 1.4m in height
CNY 68.00 (approx. TWD 301) per person
Adult
Buffet:CNY 68.00 (approx. TWD 301) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. TWD 2,214) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit Refundwithin 7 days after check-out, deposits can be returned to the original account of payment or not to the original account of payment.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Phone:+86-512-65103388
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.

Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

Frequently Asked Questions

What are the check-in and check-out times at Pan Pacific Suzhou?

Check-in time at Pan Pacific Suzhou starts at 15:00, and check-out time is by 12:00.

Does Pan Pacific Suzhou have a pool?

Yes, Pan Pacific Suzhou has a swimming pool for guests.

Are pets allowed at Pan Pacific Suzhou?

No, pets are not allowed at Pan Pacific Suzhou.

Does Pan Pacific Suzhou serve breakfast?

Yes, Pan Pacific Suzhou serves breakfast for guests. Breakfast options include Western, Chinese style.

How much does it cost to stay at Pan Pacific Suzhou?

Room prices at Pan Pacific Suzhou vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Pan Pacific Suzhou from the nearest airport?

The nearest airport is Wuxi Shuofang Airport, located about 55 mins from hotel by car (39.6 km) away.

What’s the cancellation policy at Pan Pacific Suzhou?

The cancellation policy at Pan Pacific Suzhou depends on your room type and booking terms.

Does Pan Pacific Suzhou offer airport transfers?

Yes, Pan Pacific Suzhou provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportWuxi Airport
Distance to Airport40.38KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station6.21KM
Nearest Subway StationXinshiqiao
Distance to Subway Station0.51KM
Average Price FromTWD5689
Hotel Star Rating5