Fumenteladaoxuantong
November 23, 2024
The check-in experience was not as good as what was written online.
First of all, the service staff are not trained, and the cleaning lady should be a part-time worker. We lived on the third floor with the windows open, and my aunt was cleaning the dining room on the fourth floor. She actually poured the tea left by the guests on the fourth floor out the window. The water sprayed into our room through the window, contaminating the teacups we placed on the windowsill. We can only go upstairs to negotiate.
Secondly, the whole building is covered with floors, and the sound of the residents stepping up and down the stairs is very loud, which is a failure. The bathroom does not have a fully enclosed door and there is a loud noise when pumping water upstairs, which is quite disturbing for sleep.
Third, the hygiene is not up to par. I don't know if the pajamas were not washed after the previous guest left them. There was a big stain on the back.
The management staff are all young people. They work hard but have no experience. They have a good communication attitude. The day before check-in, they gathered together to inform us of various precautions and check-in details, and also communicated on the phone. Finally, I hope to improve the existing defects and make them better and better.
Original TextTranslation provided by Google