Guest User
January 1, 2025
I came to Suzhou Bay with my friends to celebrate the New Year happily, and each of us booked a garden-view king-size bed room. Before we checked in, the housekeeper called us to ask what time we would arrive, which was quite considerate. After we arrived, the magical operation came:
Service: The guide aunt first arranged two rooms with 1.5-meter beds for me. One of them was so small that it could only fit one bed, and there was not even a bathroom. The aunt said that we could share the bathroom in the other room. We were really full of questions❓❓❓We booked two king-size bed rooms? The room information still marked a 1.8-meter bed.
The aunt changed us to two rooms with bathrooms. One of them was okay, but it was still different from the promotional picture, so forget it. The bed in the other room was still obviously only 1.5 meters. The aunt said there were no rooms, or we could call the boss. As a result, the boss had no choice, but we booked a king-size bed room, how could there be no room?
Sanitation: After reluctantly checking in, I found that the sanitation was worrying, and there were dirty paper balls that had not been cleaned behind the TV. The bathroom was rusty and the shower room was so dirty that we couldn't even step in it. Because of the previous room change and the fact that we wanted to go out and play soon, we didn't want to communicate with the owner any more.
Environment: The view of the small courtyard outside the window was OK, but the sound insulation was very poor. The sound of the bathroom sliding door in other rooms was very obvious.
Alas, I booked this hotel after seeing the good reviews. How could this happen? My mood for the New Year's Eve was completely ruined.
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