Pullman properties in Taicang

What a pleasant surprise to find a hotel with truly exceptional service!. We were on a spontaneous family road trip, just going wherever the wind took us since I didn't have my passport on hand. On our way back to Shanghai, we passed through Taicang and decided to stay a night at Club Med, followed by a day of skiing at the Alps. The kids didn't want to go home, so we impulsively booked two more rooms with our luggage in tow. From the moment we checked in, the staff were incredibly warm and patient. They not only upgraded our rooms for free but also thoughtfully arranged connecting rooms on a high floor for us, which was such a nice touch. As soon as we entered the rooms, kids' toiletries and slippers were delivered. Seeing that my older child was bigger, they perceptively included a pair of adult-sized slippers for a lady – very observant! The pool was also very well-maintained, with three clean lanes and a perfect water temperature. While swimming with my kids, I noticed the lifeguard sitting attentively, very professional and constantly monitoring the water. When some children kept jumping in, he immediately went over to remind and stop them (especially since the water is only 1.35m deep). Our first night was so good that we immediately extended our stay for another night. When I went to the front desk to renew our booking and refresh the key cards, I only brought one room's card. The friendly staff member at the front desk flexibly offered to re-make both cards on the spot so I wouldn't have to make another trip! This kind of service truly speaks volumes! Then there's breakfast. Although the variety was limited, the service more than made up for it. We overslept and arrived at the restaurant door right at 10 AM, but instead of being turned away, they informed me they were starting to clear up but had a colleague wait for me to finish getting my food before doing so. The auntie and young lady at the noodle station even re-cooked noodles for me, which was incredibly touching! There were three coffee machines nearby, and a staff member had already cleaned two of them. Seeing me approach wanting coffee, he smiled warmly and told me not to rush, saying he'd leave one machine for me to use and clean it later. So thoughtful and warm! Throughout our stay, whether it was the housekeeping staff, the cleaning aunties downstairs, or the security guards, everyone we encountered smiled, greeted us proactively, and even pressed the elevator button for us. It truly felt like a home away from home for two days! If I had to nitpick, one thing is that the so-called children's playground is just a small corner in a public area, unsupervised, and right next to another hotel entrance/exit (child safety needs careful consideration here). The second is that the hotel doesn't provide children's bathrobes. Although they gave us plenty of extra towels, it would be even better if kids' bathrobes were available! Other than that, there's nothing else to complain about! For this price and this level of service, it's truly unbeatable!