Guest User
May 6, 2025
I have to complain that this hotel is the worst hotel I have ever stayed in. I booked it at around 19:00 that night. At that time, I saw on Ctrip that there were still 4 deluxe king-size rooms. I booked three of them and one deluxe twin room. When we went to the front desk to check in at around 23:00, we were told that one of the deluxe king-size rooms had a burst water pipe and could not be accommodated, and we were asked to cancel the order. We argued at the front desk that there were clearly 4 rooms when we booked, and we booked 3. If one room could not be accommodated, why put it on Ctrip? Later, after our repeated requests, We were checked in, and then a lady who also booked a room came to the front desk after us to check in, but was told that there were no rooms available. It was so funny. She had clearly made a reservation, but when she came, she was told that there were no rooms available. So the lady kept making a scene at the front desk and called the police, but the police couldn't handle it either. The scene went on until after 3 a.m. The hotel's soundproofing was very poor, and the guests couldn't rest well because of the noise caused by this lady, so they called the police again, and we didn't get much sleep the whole night. We could hear the sound of hotel renovations at 7 a.m. This hotel is really bad, and I give it a absolutely bad review.
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