Guest User
May 13, 2025
There are major management problems in this hotel. I have stayed in the All Seasons Atour for hundreds of nights and have never encountered a situation where two guests were allowed to stay in one room. At 9 o'clock, I was lying on the bed when a stranger swiped the card to open the door and came in directly, saying that the room he had booked was also this one. Later, the front desk called me and did not admit the mistake at first. He said that he asked the waiter to bring me water, but he just knocked on the door and did not go in. Later, I confronted him and admitted that the other party was also a guest. The same room card was used to open the door. I was also convinced. It was scary for someone to come in inexplicably when I was out.
The manager of this hotel needs to strengthen management. Either there is a problem with the system in your store. It is obvious that someone has been checked in and the room is locked, but the system still shows that the second guest has not checked in. Or the employees in your store violated the rules and did not use the system to check in. The guests who came to the store offline were charged privately by the employees, and when giving the room card, they did not check which rooms in the system had guests checked in.
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