Guest User
September 22, 2024
The room itself was very clean.
However, there were a few disappointing points.
The first point was that the check-in procedure was written to be asked by phone or email, so when I called, I was told to check it on Trip.com. I called again and said that there was no description, and they told me, but it was not smooth.
The second point was that the air conditioner was broken. When I told them that it was broken, they emailed me many times saying try this and try that. I tried everything, but it didn't work, and on the first night, I slept hot without air conditioner even though it was summer. On the second day, they prepared a new room, but this was also not smooth, as they told me the wrong check-in method.
The third point was that there were only two bath towels per person even though we stayed for three nights. I felt that three towels would be appropriate.
I received a response to my phone and emails immediately, so I have no complaints about that, but to be honest, there were many gaps and the instructions were vague, so it was not a very pleasant experience.
It's a little far from the station, a 15-minute walk, but I was very satisfied with the price and cleanliness, so I was very disappointed with the service.
Original TextTranslation provided by Google