Rakuten STAY Tokyo Asakusa

When going into the hotel building, we need to input password given by hotel thru email/ message in advance, while since there is no one to serve over there, we need to make the check-in ourselves but can made call to their staff (maybe central office) if having trouble during check-in. We booked the panda room but it's really small and tiny, our luggage (24inch x 2pcs) was unable to open completely, but it's acceptable with this hotel price. However, I may not choose this room again as it's really small and no staff on-site for immediate support. **Attached a nice photo taken when we walking to the hotel, some of the rooms seems can have this view but not mine.

It's a man-less hotel, even the concierge is just 3 tablets for self check in / out. Therefore I'm marking it 3/5 for service as service staff is literally non-existence lol 😂 The self check in requires a short video call via the tablet for the staff to perform some verification, but the staff did not speak English which made it an issue. He didn't explain clearly either and we were left on hold. Hotel room is super compact but for the price paid, I think it's worth it. There's a tiny wardrobe that fits only 4 hanging apparel 😂 The in-room fridge was practically not cold even though I made sure it was switched on. Suggestion to hotel: drill some hooks on the walls for hanging of jackets! The hotel has no common facility, usually we don't wash our clothes when we travel but when we wanted to, we realized there's no laundry machine. No microwave or oven either. Suggestion to hotel: have a common area for such amenities on level 1 since it's restricted access for hotel guests only anyway. Location is very convenient! Just a 5-10 minute walk from Honjo-Azumabashi station, Asakusa line, which is very convenient as this is also a direct line for the airport express train. Also, we saw many photo reviews of cute panda amenities but we were not given any. Probably because we booked the cheap room (low floor with no sky tower view) thus the differential treatment 😂😂 I personally didn't like that we were treated differently due to lower price paid

So stupid, I came to check in as one guest, they request the 2nd guest information, I made a dummy one, didn’t go through. I called for help, the guy deleted the full information one and asked again all my information, hanged twice. The whole process was very frustrating, I called again connected with an English speaker gave me the check in information. Thinking you drag a large luggage sweaty and stuck in the check in while all you wanted is a rest! STAY AWAY THIS HOTEL FOR YOUR SAKE!

1. This room is really very SMALL. The twin bed already took up 80% of the space excluding toilet. 2. This is an unmanned hotel, meaning you have to register your name, passport details, take yr passport photo and selfie to confirm the registration. Imagine you are already so tired by end of day you just want to check in quickly and take a rest. Worst is the customer service did not provide our room number and we had to take the lift down again to call for video assistance. 3. Water pressure was inconsistent at different temperatures. Water pressure increases at higher temeratures and I had to endure bathing excessively hot water. 4. Location is also very far from nearest train station. 5. There is no luggage storage services provided. You have to put your luggage in coin locker at the station. I will only recommend this hotel if you are a solo traveller. For family especially with children please reconsider the above points.

The room was great, more bigger than i expected. At least i can open baggage luggage at room. But reception is bit not easy for me

Expecting lobby service but end up using tablet to check in and can’t make any request directly for last min arrangement require by all mean to my need to understand the properties while check in and check out