Tokyo Minato Ward Hotels

Excellent location . Since This is my first time to travel by JR rail and also Mita subway. The Front desk has very fluent English and Mandarin to teach me how to go to nearest Mita subway Station. Very sincere and enthusiastic service. Also lots of restaurants around hotel. I have tried traditional Japanese pub, 24 hour self serve Ramen Shop, Canton Woton noodle. Also has big LIFE supermarket, Lawson downstairs. Will certainly introduce to my friends if they want to come to Tokyo Japan. Thanks for having a good time in your hotel.

The pictures don’t do this place justice.  Amazing accommodations and bigger than we thought it would be.  Great location and very close to a subway station, Tokyo Tower, TeamLab.  Thank you for a wonderful stay!

The room has a great view! There are some wines and desserts available in the front desk lounge area when you check in. There is a bar with a good view on the floor where the front desk is located. If you book a regular room, you can go there to see the view.

Although Odaiba is a very nice place, it is around an hour and twenty minutes by public transport far from Shinjuku, for example. I have stayed in two hotels in Odaiba, and I would always choose Grand Nikko, rather then Hilton. Hilton is old, in need of renovation, and there were small “mistakes” found in my room (see the photos). The queue for breakfast is unacceptable, I have experienced it only once in a five-star hotel. Breakfast needs to be more varied. As for the staff, they were quite professional and hospitable.

Initial Room Issues: Upon settling into our room, we were immediately disturbed by a persistent cracking sound coming from the windows. It was loud enough to wake us up multiple times throughout the night, occurring every 5 to 10 minutes. This was incredibly frustrating, particularly after a long day of travel. Response to Complaints: The next morning, we reported the issue to the front desk and speculated that the noise might be coming from one side of the building. We requested to switch to a room on the opposite side before heading out for sightseeing. However, upon our return later that evening, we were given a room on the same noisy side, just one level up. This felt dismissive of our concerns and came across as a lackluster attempt to resolve our issue. It seemed as though they thought we were merely seeking an upgrade rather than genuinely wanting a quiet place to rest. Final Room Change: After expressing our dissatisfaction once more, the staff finally moved us to another room on the opposite side of the building. While this room was slightly larger and had the benefit of not placing the bed right next to the window, the cracking sound persisted. Although it wasn’t as disruptive as before, it was still disappointing that the initial concerns hadn’t been fully addressed. Culinary Highlight: On a positive note, the food at the hotel’s restaurant was excellent. The dinner was delicious and a highlight of our stay. Conclusion: While the restaurant offered great meals, the room issues and lack of effective communication left much to be desired. I hope the hotel can improve its responsiveness to guest complaints in the future.

The service was outstanding. Every staff member I encountered was friendly, attentive, and went out of their way to ensure that my stay was perfect. The concierge team was particularly helpful, providing great recommendations and assisting with transportation and reservations.

Space is a bit tight considering a room that has a large size laundry machine, but I ended up putting the chair into the closet to make space for my luggage in the room. The AC/ heater unit and laundry machine are very good quality to ensure a comfy stay. Shower room with separate bathtub is a good size while toilet and sink area is a little smaller, but still the overall room is comfy. Kitchen area is good for easy meals. I just needed to boil some veggies and cut some fruit and the kitchen ware is really good. I would stay in this place again but Minato is a bit on the pricier side for food and beverage options, but also the hotel is very close to subway station. Gym was tiny but has the very basic treadmill, bike, elliptical for cardio and 2 yoga mats w a set of dumbbells.

Room is big enough for family with kids, the king bed is big for 2 adults and 2 kids. They provide us a cot for my 4mth old baby as well. The bathroom is big and my kids love the bathtub. Breakfast and lounge are great too! The services are superb!! Highly recommended to everyone!!

Excellent hotel. It is expensive but worth it. Good for business travelers. Excellent staff ..super friendly and professional.