Mercure Hotels in Tokyo

I recently stayed at the Hotel Gracery Ginza in Tokyo and had a delightful experience. I booked two rooms: a double and a triple. While the double room was indeed very small, this was the only drawback of an otherwise excellent stay. The rooms were reasonably clean and well-maintained. The hotel offers a cosy lounge in the lobby where guests can enjoy complimentary coffee, tea, and juice, which was a lovely touch. The staff were exceptionally friendly and helpful, always ready to assist with any queries or needs. Best of all, the hotel provides ice, warm and cold water, and vending machines on every floor, adding to the convenience and comfort of the stay. The location of the hotel is fantastic, being very well connected with many different train lines. All the train stations are within walking distance, making it incredibly convenient to explore Tokyo. Situated right in the middle of Ginza, the hotel is surrounded by a plethora of shopping options, from luxury brands to popular street brands and local favourites like Uniqlo, GU, and Muji. Don Don Donki, a popular store, is open until 4am, which is perfect for late-night shopping. Additionally, on weekends, the main road in Ginza is closed to vehicles, allowing pedestrians to enjoy a leisurely stroll. Overall, despite the small size of the double room, I highly recommend Hotel Gracery Ginza for its excellent location, friendly staff, and comfortable amenities. It made our stay in Tokyo truly enjoyable.

They gave us a smoking room and when we requested to change room , the staff at check in was very unhappy and asked us to contact our booking agent. She could not help as hotel was full . Even we turned on air cleaner and high speed air conditioning, the room was still smelling . We could only stayed in the room just to sleep as no other choice !

Great hotel close to stations and very walkable area with places to eat. Def recommend. A few things to note is that check in desk does close for the night. Other than that i dont see many flaws, rooms are spacious with nice views.

Very convenient location, friendly staff, comfortable abd quiet, thoughtfully designed rooms. Strangely, although my room was cleaned, the toilet wasn't on 2 days, seems like the room attendant didn't pay enough attention. Room 824, January 14-17.

Great location and just mins from shopping street. They have connecting room and perfect for out family of four . Room is small but I think it’s like most city hotel here. Friendly and good front desk staff. Breakfast is Japanese style, like small dishes style. But I hope there d be some simple western option like eggs & toast . Best of all I think the rate is reasonable given its holiday seasons. Id stay here again .

very clean room and super polite staff! Excellent locations. Nothing to complain!

Staff offered assistance the very moment the taxi door was opened. Warm reception and staff escorted me to my room and explained the amenities in detail. Tried three breakfast options. All good. Almost all staff were pleasant and spoke good English. Location was great as Metro station was just round the corner. View was splendid and I walked at the park for a while after breakfast every day. Only that the hotel was a bit worn out with small holes in bed sheets and a tiny spot of toothpaste was found near the sink. Overall it was a very enjoyable stay.

The hotel is at a PERFECT location! Love how we are so close to good food and shopping spots! It's really convenient to travel by subway as well because it is accessible to three lines! My only gripe will be the housekeeping service! It is stated that as long as the 'Clean the Room' sign is pasted on the door between 1000h and 1400h, the room will be cleaned. However, the cleaning lady will knock on the door at about 1020ish each day asking to come in to clean the room! I stayed in three other hotels during this trip before my last stop in Tokyo, and I did not encounter that situation during my stay. If not for the housekeeping matter, I would have given the hotel a perfect score!