Guest User
March 1, 2024
Very bad, very bad, very bad, I am immediately angry. I was traveling with my family. I was very tired on the first day, so I went to sleep without carefully checking the hygiene of the room. Only then did I discover on the second day that there was a condom bag used by someone else on the carpet? There was still cigarette ashes on the floor. The room had not been cleaned at all. The duvet cover was really disgusting. After informing the front desk about such a serious problem, the front desk staff acted like robots. They showed no emotion and seemed to tell me with their tone and expression that it was normal. There was not a word of apology or even an apologetic attitude throughout the entire process. With my very dissatisfied attitude, the lobby manager later called me back without any compensation. He just said that he would upgrade your room next time? ? ? Your hotel doesn't even clean the house, so even if you upgrade me to a presidential suite, I won't come back, okay? In addition, the attitude of the hotel front desk is very, very bad. I would never recommend it. Will complain to Ctrip and 12315. I travel a lot and have stayed in countless hotels all over the world, in all price ranges, up to the Ctrip Gold Diamond level. This hotel has the worst hygiene and service, bar none.
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