R ROYALSS HOTEL（Urumqi Cancer Hospital Xiaoxigou Subway Station Branch）

I had a good impression when I checked in for the first time. A few days later, I checked in for the second time when I returned. This time I made a mistake. It is understood that the water supply started to be cut off at about four o'clock in the afternoon. During this period, I did not receive any notification from the hotel. I almost got burned while taking a shower at night. I called to inquire. The front desk was told that the cold water supply would be restored at ten o'clock the next morning. I felt dizzy and couldn't wash my clothes. I didn't take a shower or wash my clothes until the water came in the morning. It disrupted my travel plan. I originally planned to go out early in the morning. The management of the hotel is chaotic, and the water supply is cut off without notice. This is the minimum service the hotel can provide. There were obvious stains in the toilet, and the cleaning was not careful. The breakfast was also very simple, with very few dishes, and even the empty plates were not replenished in time. It seems that we should not stay here for the second time.

I stay in hotels on business trips all year round. This is the worst experience I have ever had. First of all, when I checked in, the front desk assigned me a corner room. I said there was something else but didn’t tell me that the business king room I booked was not a corner room. Just two handles, and then I said, where are the twin beds? The front desk said that the twin beds are on the first floor, but no one told you that you can upgrade the room type. I won't say anything. It's okay to arrange a corner. It's quiet, and then when you get to the room, the sewer smell comes back, which is okay. , the funny thing is that there is only one bedside table on the right side of the big bed room. Then I called the front desk and asked you how to charge this bedside table. I said, does all your rooms only have one bedside table? The front desk told me that they were all correct, so I acquiesced. Then I put down my things and went out to eat. After dinner, I went back to the room and lay down to rest when I heard the sound of a mouse. The first time I thought I heard it wrong. After a while, I heard that it was indeed a mouse. Then I called the front desk and said there was a mouse in the room. The front desk said directly that I would change the room for you. So I changed it to a double bed room and two bedside tables. When I saw the bedside tables, I got angry and called the front desk. Accountability, they were still making excuses, saying they upgraded my room so it was different. I called the complaint number, and the so-called store manager called me the next day and gave me an excuse, saying that there were no mice in the room, and no one responded before. However, you also asked me if I have a recording of the rat barking? Isn't that ridiculous? What I want to ask is, what does it mean when I call the front desk and immediately change rooms if there are no mice? If there are no rats, why are you putting poisonous rats all over the corridor? There really is no money here. If you don't feel guilty, why don't you just change the room without arranging for anyone to come and see it? I don’t want the hotel to give me a solution, but I want attitude. The waiters are of poor quality, and the store manager is even worse and doesn’t know how to be a store manager? In short, it is not recommended to check in. I will post the pictures below for your reference. Room 8626 is the room with the mouse, and room 8612 is the changed room. You can take a look for yourself.