Badaozhancangqiong
April 12, 2024
The front desk service is simply too bad. The original room 1317 was changed to 1306. There was mud in the room. I called the front desk from the day of the room change. The front desk said to help ask and call me back. No one called back the next afternoon. I called the front desk again. The front desk didn’t even know about this matter. I needed to ask again. They said they would call back later. No one called back at night. I called the front desk again and told them that I didn’t find it. I complained to Ctrip in a rage. 20 minutes later, the housekeeping came to the room to find me and said that maybe the things were accidentally thrown away by her. They said that the cleaning auntie should compensate me. The auntie’s cleaning was very hard, and I understood that I didn’t want it. If the front desk said that the things were accidentally thrown away by the housekeeping when I called on the first day, I would buy another one and it would be over, and I wouldn’t have such a bad experience. In general, the handover at the front desk was very bad, and the handling of things was also very bad. There was no feedback for a small matter in three days. I am also in the hotel industry and don’t want to give a bad review. Although the matter is small, it can reflect the professional level of the employees of this hotel. From the beginning to the end of the matter, no one from the hotel came forward to apologize. It is recommended that the front office manager should strengthen training.
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