Vancouver UBC 48th Villa

First, I couldn't get in touch with the hotel. They told me to call them, so I did, but we couldn't communicate. We couldn't understand each other in English. They said they would send me an SMS, but I didn't receive it. Then, I got a call from a different number saying that SMS messages couldn't be sent to the number listed on TRIP, so I tried using Gmail, but I couldn't get through. I was so fed up that I called TRIP about three times. I couldn't get in touch with the hotel twice, and when I arrived at the hotel, there were no amenities listed on TRIP. When I asked, they said they were shared. If that's the case, please write that. There was only a bed and a table in the room. When I asked if there was a sofa in the inquiry, they said there was, but when I actually got into the room there was nothing like that. There was no TV, no hair dryer, no towels, nothing. TRIP, please inspect the hotel properly. There was a refrigerator in the kitchen in the shared area, but it was in disrepair. There was no air conditioner either. I didn't think it would be this bad, so I should have canceled as soon as I couldn't communicate with them. I don't want to give a bad rating, but TRIP handled a lot of things for me, so that's the only positive thing I can say. Thank you TRIP for your quick response. I think it would be best to have someone who speaks Chinese make reservations at the hotel. A deposit is required for check-in. Was that written? I don't think it was written... Check-out was very smooth, as you'd expect for a self-service hotel. I received my deposit back in good condition. The communication method and amenities should be properly written down so there are no mistakes.

It was in a convenient location with many buses running, so it was easy to get to downtown. Thank you for accommodating our various requests.

Before traveling to Canada for the first time, I asked the hotel some questions, but I didn't get a reply, which was very frustrating. I was able to get help through Trip.com, but although Trip.com said they would reply within 48 hours, it actually took longer, and they only responded after I called them to ask for their help. The day before the stay, I asked the hotel to provide me with accommodation information on social media, but even after 10 hours, there was no reply, and they said they would contact me only after I called them (the actual accommodation location was different from the one written on Trip.com. The owner of the accommodation was a kind person).