Vientiane Plaza Hotel

We had many difficulties at this hotel. What was good: the rooms were clean, despite many negative comments regarding cleanliness. We had all necessary things in the bathroom, hot water, etc. The aircon in the room worked fine and the beds were comfortable to sleep on. Breakfast is quite average and not much food for Western people. There are some things to eat such as fruits, yogurt, cereal, eggs but everything else are Asian food. What was bad: - Check-in was an absolute mess. The reception area looks like a ghost town with only one person checking in guests on a Saturday. We waited very long to be helped. Finally, after long waiting time we reach the room to see that someone else already occupies the room. Due to a severe lack of English from the receptionist, we explained there is someone staying in the room and that we need a different room. He nodded that he understood and typed on his computer, scan a new room key but gave the same room number three times. So three times we had to explain that we need a COMPLETE DIFFERENT ROOM since there are already guests inside. This took very long. We got a new room finally but it was a twin room and not the type of room we booked. - No sound proof walls, we can hear our neighbor coughing in his room at night - The gym is not functional at all. So many broken machines that we were not able to use the gym during our stay. There is also no air conditioner in the gym even for when it’s maintained better. - The elevator buttons are not working properly, the button to close the elevator door doesn’t work at all. Generally this hotel has the potential to be much better. Management seriously needs to improve these shortcomings.

Bit old but decent hotel. seen its best days, but if price is ok, its ok. Noice from the streets passing 1x windows auite easily.bit long walk to places. breakfast quite simple, but omelet, salad and fruits are always plus. no juices.

A bit far from Mekong riverside and sightseeing places. Big room but quite old. Their shower room room has provided the bathtub. Fast check-in & out. Simply ABF breakfast.

The room is quite old. Front desk tried to charge me for a bottle of water from the fridge which I did not take. The morning bfast staff were good in their service though

Good location and great room that has a bath. Older building. 2 things I don’t like. It’s a 4 star hotel but the gym whole good is falling apart almost everything is broken. Hotel is too lazy to fix and another offensive thing is a ************ mafia fake massage shop sharing the hotel car park where they probably get commission. So much for a conservative country it’s illegal but in Laos I guess you just need a bribe. It’s offensive because the government and hotel have given approval yet it carriers a huge prison term for foreigners doing that in the country some of there laws are like North Korea even worse then China

The most boring hotel you can find. The building is shared with some offices so it's quite crowded with many workers during the day ( who will use the same elevator) but the actual number of guests are low, so it's really quiet at night. The room and lobby are spacious but the facilities are old. Breakfast is meh, if there are not a lot of guests then you only get one or two main dishes