Washoe County Hotels with Airport pickup service

We stayed here while driving US-50 through northern Nevada. The hotel is very close to the airport, but we had no trouble sleeping due to noise or anything like that. Location is also good for restaurants and other services, and it's easily accessed from the Interstate. Hotel was good too; service was friendly and competent. Rooms were comfortable and modern; beds were fresh and sleep was good; bathroom was clean and the appliances worked well; and the Wifi worked well too.

The room was clean, the infrastructure was perfect, there was a small gym, the breakfast was the finishing touch, the variety was not too much, but it was very appetizing. There is a free shuttle to the airport, praise.

Main reason to stay here is that it is right down the road from the airport. I found my room reasonably clean, no maintenance issue, though I had to call the front desk to have them explain how to turn on the AC (a hidden switch on the unit, which in turn activates the wall thermostat). It is a bit hard to find - set back from the street, and if you miss the turn, you have to go around the block. There are some food options in the immediate area. Microwave and fridge in the room. They serve real breakfast - well microwaved eggs and sausage patties - in the lobby starting pretty early. I was somewhat disturbed in that there is a corner of the parking lot, labelled ”smoking area”, that was pretty continuously occupied by men, who did not appear to be hotel guests (did not see any of them coming in/out of the lobby). I wondered who these people were, and if my car was safe in the lot. In the end, nothing happened, so was OK but I still wonder what was up with that. Inside, it was fairly quiet, some noisy guests in the hallways, but the noise of the AC fan masked that and I slept well.

The hotel is large, there is a conference center, the accommodation room is a bit far from the front desk. The clerk is very careful to tell how to stay, but the breakfast coupon is not provided. We booked 2 rooms and double breakfast. The result is not provided, and the confirmation from the front desk is given. One room for one voucher, we repeatedly confirmed whether it was 2 copies, the front desk said Yes, and ended up in the morning to eat at the restaurant and say a voucher. At the time of checkout, due to the delay of the UnionPay card pre-authorization, the friend could not confirm the payment. The friend changed to the VISA card and the 2 rooms were deducted for 3 times. We went to the bank credit card center to confirm that 3 117.94 knives (1 room rate) were deducted. The hotel clerk did not admit that he only deducted 2 117.94 knives and only provided bills for 2 rooms. If we disagree, we can only wait until 5-7 working days after the hotel clears the account.

They will add a $40+ casino fee when you check in. I’m not sure if that is per day or not as I only stayed one night. Everything was quite good there but gone are the days of valet car service. Room was standard with no complaints other than only two for the five lights in the bathroom worked. Casino was surprisingly up to date with many nice dining options. Loved the Gordon Ramsay Fish and Chip shop ($18 for three cod pieces with chips).

It's very close to the airport, and the shuttle bus is operated. The staff are very friendly. The rooms are clean and quiet, and the water pressure is satisfactory. I didn't expect much because it was a free breakfast, but I was so satisfied because it was similar to the breakfast I paid for and eat at other hotels.

Arrived at the Lobby around 3pm on Christmas Eve and waited 40 mins to check in. Only 2 check in counters were open. Bad service, shame!!!

Our room was a suite in the Tuscany tower (room 918) which was fairly close to the reception desk (just up a nearby escalator and down a corridor that passes by the swimming pool, Biscotti's restaurant, and the convention hall before you reach the elevators). Our suite had a comfortable King bed with 4 very thick pillows, a mini-fridge, and a large living area with a small table and two chairs. We asked the front desk for some thinner pillows which were delivered to our room. The bathroom had dual sinks, a long vanity, and a whirlpool tub. The dual shower heads in a walk in shower for two was a very nice touch. Our only complaint was that the door was not very sound proof, and we could easily hear conversations from our neighboring suite and hallway during all hour of the day or night.

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.