Hotel Sofia by the Railway Station Wroclaw

Quiet hotel.Clean.Perfect location.Opposite the main railway station

Super price for such a big, clean, good location and nice view room!

More of a business hotel than for tourists. Well located opposite the main station. Out of a 7 night stay the price only included 2 nights cleaning. Extra nights can be paid for but the info was not volunteered. The staff are not hospitable they seem to be reluctant to engage. Cleaning is excellent. Not sure how it got rated as 3 star. Plenty of electric sockets. Basically OK but nothing special.

Hotel was booked on our behalf by a tour operator and the location is immediately opposite Dworzec Główny tram interchange and the train station is also next to it. It is convenient for tram and bus services, which are very efficient and the service connects easily to the whole town. You can purchase time based tickets from the machine next to the tram stop, with instructions in English and is straightforward. You can also use the Jakdojade app to purchase tickets and route plan, but it is not well promoted, and also adds a small amount to your wallet each time you buy a ticket, which is rather irritating and could not avoid. Be prepared for a lot of noise when staying here, with tram and bus services shuttling past until the early hours. If noise doesn't bother you, then it's OK, however, sleeping for the 2 nights we were here was very difficult. Check in is usually from 3pm, but we were let in earlier, so worth asking. The first room we were allocated had no curtains and the Velux blinds above unreachable to close, so the room was useless and the polite receptionist was helpful in moving us. In the new room, our air conditioning unit was dreadful, being hard to operate and very noisy, along with frequent vibrations that sounded like a pneumatic drill every 5 minutes. The room gets very hot without it - April stay - and opening the window was not an option due to the traffic. We raised the issue, but the response was generally that's the way it is and to adjust the settings, which did not help. Tea and coffee facilities are included, but no long life milk was provided, so kind of pointless. We did have a fridge, so it's possible to buy your own milk. The room was generous with space and the bed was OK. The shower was good, but it did leak. The hotel has no restaurant or bar on site for guests, so we purchased breakfast at reception for another hotel about 5 minutes walk away at the Europejski. It was pretty good and had a nice charm about the place, Staff are generally friendly and there is a luggage room and a late checkout purchase option from 11.00am on the day you leave, but we elected not to pay this and left our belongings to go explore. We would not stay here again, due to the combination of poor air conditioning and the noisy interchange which left us exhausted, with little sleep the whole weekend. If returning to Wroclaw, we would find a hotel further away from the interchange, and with public transport easy to use, you are never far from a bus or tram stop.

First booking cancelled due to flooding danger – the Mayor stopped everything, but Sofia Hotel was like, “Refund? Never heard of it.” Second booking – stayed for 2 nights… that felt like a week. Room card? Not working. Went back to reception. Solution? An actual key – that set off an alarm every time I opened the door. Perfect way to meet all the neighbors. Returned to reception again because the aircon remote batteries were dead. I felt like I was part of a relay race. Aircon only blowing warm air. Midnight aircon troubleshooting session with the receptionist, who spent 15 minutes “fiddling” with the remote. My reward? A tropical night in Wrocław. The hotel is right across from the train station. Trams, traffic, and honking horns serenaded me all night. The windows might as well have been made of paper. Asked the reception to call me a taxi to get to my conference. They pointed to a business card like it was some ancient artifact and told me to call myself. The service? Nonexistent. They’re basically a money extraction service disguised as a hotel. Final thoughts: I wouldn’t even recommend this place to students pulling all-nighters.

JUST AVOID AVOID AVOID This is dreadful. Do not be mislead into thinking it is cheap...it may appear so but there are lots of better at same price or less. I suspect the 'good' reviews are false. A key warning factor is this is the one of the few hotels on the booking sites that you cannot make a booking with cancellation (even at cost). They take your money and won't let you cancel under any circumstance...including bereavement! Only saving grace is location...but you also have to like noise and drunks. If you are in UK remember you can claim under s74 Consumer Credit Act..just take some pictures...if you feel not of 'mercnhatble quality'. As soon as the credit card companies get a number of claims this hotel will find it difficult to take payments.