Guest User
June 12, 2024
Very disappointing stay at Hotel Sofia in Wroclaw. The room we were given was far below acceptable standards, with dirty curtains, a stained mattress, and an unclean bathroom. The view was of a construction site full of trash. Despite raising our concerns with the hotel manager, Maryna, our issues were not resolved, and our requests for a refund were ignored. The photos on their website are very misleading. Poor customer service and hygiene standards. I would not recommend this hotel.