Wuhan Garden Expo Garden Atour S Hotel

Generally speaking, the price/performance ratio is not high. The service at this price point was not provided and the customer was clueless.

The hotel is right next to the Garden Expo. It is only a 5-minute walk from the subway station. It takes less than 10 minutes to walk to the east entrance of the Garden Expo. It takes ten minutes to take a taxi to Hankou Station. It is very convenient if you want to visit the Garden Expo. The rooms are all smart and very comfortable to stay in. There are also free cold brew tea and lemonade at the front desk of the hotel. It is very comfortable to have a cup after walking outside to warm up. The sound insulation is good and I slept well at night, but the pressure of the bath water is not too high maybe because the floor is high.

This hotel left a very deep impression on me. During my stay, I spent hundreds of dollars just on taxis. The front desk service was a bit impatient. The room was quite big, but the hygiene was average and I could find hairs.

1. On the night of check-in, a colleague took the elevator and suddenly fell two floors. He pressed the 5th floor button and reported to the hotel. The hotel said that the engineering department had checked and it was fine now. 2. The air conditioner in the room failed on the night of check-in. The temperature in the room was 33 degrees. After an hour of operation, it was barely lowered to 31 degrees. They said the engineering department was off work and could not repair it. They could only provide an electric fan. 3. The air conditioner was turned on in the middle of the night, so I applied for a room change the next night. I left early in the morning to hand in the room card and packed my luggage. When I returned at night, I did not apply for a room change, and my luggage was left in the original room. It was on a different floor and I could not go to get it myself. I was told that it would be delivered later; 4. I waited in the room for half an hour but no one came to my room. It was already time to wash up and go to bed. I wanted to call the front desk but found that the phone in the new room was broken and I couldn't contact the front desk at all. 5. I called the front desk through Ctrip, and they said they were busy and no one could take me there. I had to go downstairs to get the card myself, wasting time going up and down the stairs. Why didn't they tell me that from the beginning? 6. I went downstairs and found that there was no guest at the front desk. 7. The phone number left in the mailbox for invoicing resulted in no invoice information being received at all. To sum up, ****.

My child caught a cold and had a fever these days. At night, when he sleeps without turning on the air-conditioner and covering himself with a quilt, he feels very hot. Without covering himself with a quilt, he feels very cold. So I have to find a hotel with cooling. Before booking, I called to ask if the central air-conditioning was on. They said it was on, but it wasn’t on when I checked in. As a result, my child kicked off the quilt all night, and his cold got worse. He had to go to the hospital for an injection. I am very disappointed with your hotel. If it’s on, it’s on, and if it’s not on, it’s not on. Do you have to lie to us just to let us stay with you?