Guest User
July 22, 2023
I have been traveling for nearly 30 years, but I have stayed in a hotel of the same level as this hotel. This is the worst I have ever encountered. The reasons are as follows: (1) I originally booked for two nights, but the skin that was in contact with the quilt on the first night was in the early morning I was woken up by itching at around 1:00, and then contacted Ctrip customer service. After about half an hour, the hotel room staff delivered a cotton blanket and a quilt cover (the quilt cover was not put into the cotton blanket) and told me that it is best to cover it directly with the cotton blanket. I followed his advice. Afterwards the skin was no longer itchy. (2) Because of this, I changed hotels after staying for one night. When I checked out, I reported the itchy skin to the front desk and hoped to give advice on how to deal with it. Specifically, Ctrip will contact the hotel on my behalf to deal with it. Later, Ctrip told me the hotel The final treatment opinion is: upgrade the room type for me next time I check in. I do not accept such treatment opinions. (3) The hotel is surrounded by hospitals of different troops, and the room I live in is facing north, which means that when I open the window, I can see all the scenes of the hospital. It is true that the window glass in the room has been treated. It is frosted glass, so if you don't open the window, the hotel guests can't see it. When I open the window, the air that floats in has the special smell of the hospital. Everyone knows this. (4) The decoration style of the hotel is dark and gloomy. (5) Go to breakfast around 9:10 (end at 10 o'clock), all the dishes are cold, some are gone and there are few varieties, among them, the meat buns have become stale. I reacted to the staff present, and the result was " Hehe" just let it go with a smile, which is enough to show that they don't care about food safety. Later I learned that the hotel bought it from outside. (6) There are many blood-stained spots on the glass of the room I live in. Before booking, I also saw a comment from a guest about the similar blood-stained spots, so I wonder if Ctrip guests specially arrange to stay in such a room type? (7) The sanitation of the hotel is very poor. If you touch the corners, it will be full of dust. The dirt on the breakfast carpet cannot be described in words. In short, there are big problems in the hardware and software of the hotel. The hardware cannot be changed, but the software can always be improved through management. This kind of hotel management is not as good as those of the fast chain hotels. But after the problem occurs, the performance of the hotel or employees, you will understand why the hotel has or has such and other problems. Finally, I hope that the hotel will strengthen its management and solve problems with sincerity. Don’t think that if you don’t come to stay, others will come to stay. If the hotel continues like this, after the renovation of the two hotels next to you, what will happen to you? See you!
Original TextTranslation provided by Google