Lavande Hotel Wuhu Zhongshan Road Pedestrian Stree Branch

I went back to my hometown during the Chinese New Year and booked a hotel. It should have just opened. It's very new and clean. The decoration style is simple and elegant. You can just walk over after you finish playing on the pedestrian street. It's quite convenient. I feel that I can book here for business trips in the future. The front desk lady and the cleaning lady are also very enthusiastic. I am very satisfied👍

The hotel is located on the pedestrian street in the city center. There is an underground parking lot. The entrance to the parking lot and the hotel entrance are very narrow. The facilities are relatively new. I don't know if it's the hotel's aromatherapy or something else, but the walkway and the room have a strong and unpleasant smell. There are two washing machines and two dryers in the laundry room. It was a bit late to use them. We had to queue for a long time. Several old ladies with low quality took more than an hour to wash clothes, which made many people behind us wait. Other surroundings and facilities are very good. It's convenient to travel around, there are many restaurants nearby, and it's also close to attractions. You can take the light rail in more than ten minutes' walk. The only thing that makes me most uncomfortable is that there is only one room card. If you go out to buy things or do laundry, etc., and your family stays in the room, you have to go downstairs to find the front desk to help swipe the card, which is too troublesome. Moreover, this hotel has several hotels in one building, and the elevator is used too frequently, which makes me tired of waiting. The front desk was unwilling to provide a secondary card. I had to swipe the card when I washed and dried clothes, went downstairs to get something I bought, and took something out of the car. It was really annoying. Every time there was someone at the front desk asking questions, there were too many people at the elevator door. When the elevator arrived, the front desk was still busy serving guests. When I was done, the elevator was gone. It was a really bad experience. Later, I couldn't do laundry or go back to the room, so I had to take the stairs. It really ruined my impression.

The room is quite big, but the windowless room is super closed. The front desk asked me to turn on the air conditioner, but the air conditioner could not adjust the hot and cold modes. At 26 degrees Celsius, you can intelligently turn on the air supply or hot air, it’s so stuffy! I called the front desk to report the situation at night, but they ignored me and just told me to turn on the air conditioner. That's terrible!

Facilities: It is next to Zhongshan Road Pedestrian Street. The facilities are quite new and can project screens. However, there were always people projecting screens into my room at night. The projection had a bug and it turned into other weird movies. It was actually a bit annoying here. I thought I could just go to bed if I couldn't watch TV. Service: Terrible! ! I kept being projected onto the screen by others so I chose to go to sleep. Then at midnight the front desk called and said they were going to deliver something. I thought I had dialed the wrong number, so I picked up the phone and hung up. A little later they called again and said a robot was at the door and was about to open it. When I opened the door, I saw that the robot had delivered a pair of slippers! Delivering slippers at 12:30 midnight? This is the kind of surprise you get when staying in a hotel during Chinese New Year? I called the front desk, but they didn't even apologize. They said they delivered the wrong item and laughed. I was so angry that I couldn't control myself. What's so funny? Is it funny to deliver the wrong item in the middle of the night? I said I wanted to complain, and the front desk clerk was quite aggressive: I don’t have a complaint phone number. It's unfortunate to encounter such a front desk. I contacted Ctrip customer service in the middle of the night, and they immediately helped me contact the hotel to understand the situation. In the end, the hotel refunded 100 yuan. The price of 300 is not cheap during the Chinese New Year. This is the first time I have encountered such service.

I called to inquire about the hotel's location, but the front desk was not familiar with the surrounding area and said they didn't know the place even though it was only 50 meters away. Booked two rooms, but the front desk couldn't find the booking information for the twin room. The attitude was bad, and they deliberately didn't give me a toilet seat and other sanitary product bags. The twin room's window faces the patio surrounded by the building, which is not very nice, but the price is not cheap.