Family-friendly Hotels in Xi＇an

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

First trip to Xi An and I am so glad that I booked Sheraton as for my stay here! The room is fully equipped with all the things that we need. Location wise, it is very convenient with an underground train station just next to it. Scenic spots are also just down the road! Will definitely recommend Sheraton to others.

Great location just a short walk to the Bell Tower and the Muslim Quarter, making halal food options easy to find. The hotel is clean and well-kept. Breakfast is basic, staff are polite, and while the room was a bit warm due to the fixed heater setting, it was still comfortable. Note that there’s no bidet in the toilet. Overall, a good choice for a short stay in Xi’an, especially if you prefer being within walking distance to key attractions.

There are multiple exits from Zhonglou station. I tried exit B，exit 9 and exit 1. All of them are similar walking distance towards the hotel. The hotel is located on the “ground” level, underground level are made up of souvenir/drinks/snacks stores which you can easily access via a short staircase. The hotel is in between a row of little local shops. The easiest way to navigate is download Baidu maps and enter 宜必思尚品酒店(西安钟鼓楼回民街店) 西安市莲湖区. A public square right under the hotel comes to life from morning to evening with people setting up little stalls with a mat/stools selling little souvenirs. There are also multiple message therapists providing their service for just 20yuan. Super convenient to reach the Drum tower just by 1mjns of walking, it is right there when you step out. Muslim quarter is 2mins away, while convenient avoid the main street like plaque. If you see roujiamo stalls with oddly long queue when everyone else is nonexistent, those are fake queuers engaged to fool tourists

Our trip to Xian and stay at Ramada Bell tower hotel was very comfortable as its location and service was just perfect the rooms were nice and clean and it is located centrally with walking distance to most of the attractions and Subways which can take you to Terra Cotta too. Our lovely host Mary Wong also made us feel very comfortable and went extra mile to make our stay comfortable and suggested good places to visit too.

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!

Didn’t have opportunities to dining in at the hotel itself, since there are so many local food choices, but can definitely say that their customer services are among the top notches. Smooth check-in/out, free laundry amenities, conveniently located in the heart of Xi’an (Bell Tower area), which makes it easy to reach pretty much everywhere in and around Xi’an. Really appreciated Ningning’s help towards our laundry need! Believe me, laundry is equally an important part of our journey during our stay in China, since we were traveling during the summer time. Overall, it is a good lodging venue!

Good location. Friendly service desk staff who are patient to answer our questions. Rooms are clean and tidy. Only thing is there is no additional door to separate the basin area from the main room. Late checkout by 2pm. And there is a direct bus service to XIY airport at RMB30 per pax. After 10pm, direct taxi service to XIY costs RMB120 per trip. Plus, the power socket takes 2 pin flat, 2 pin round and 3 pin slanted. Plenty of sockets around the room.

I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay

If you want an awesome view and beautiful photos, this is a place for you. Very comfy room, spacious, soft bed, western design, details as soaps, or colors they use, it's a proper European feeling. Same goes for a breakfast, you can still choose Chinese stuff, but we enjoyed Western options ( special accent on cheese in olive oil and little focaccias). Very pleasant and helpful stuff in a dinning room. Also Igor, at a reception desk, who was more than kind and helpful with some requirements we had. And yes, English speaking reception desk with a foreign stuff, same as in a dinning room, THAT was a dramatic change after experiences we usually have in China. A hotel is not a brand new, but somebody really invested in a design and rethink how things should work here. Not close to shops, you will have to walk for about 2km if you want something. Or just order delivery, or a cab. It doesn't feel as Xi'an, at least not Gaoxin where we live. All together, our staycation was great, we would go there again.