Latest Reviews for Xi'an Hotels

Hilton Xi'an
4.8/54400 Reviews
The bell tower The drum tower/The Xi’an Circumvallation
I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay
Hilton Xi'an High-tech Zone
4.5/51566 Reviews
High-tech Zone
I enjoyed my stay but it was not really what I expected. The Hilton Hotel is known for its top class service but I did not experience that level of service. The furniture needs an upgrade and not all the facilities worked. At the office desk where I did my work, the USB charging point did not work. The carpet on the otherhand smelled damp especially when I walked into the room. The hair conditioner bottle was empty when I wanted to use it. Unfortunately, I only discovered this once I have already shampooed my hair so there was no turning back. The rooms are are in great need of repainting. At one point I was considering upgrading to the executive room because I book these type of hotels for the high level of service from the staff and the 5-Star facilities. I have membership with the Hyatt Hotel but wanted something different for my few days break. At the Hyatt, they even bring you your first cup of coffee as soon as you arrive at breakfast and will keep on checking on you. This is what I call service. Some months ago I stayed in the Hilton in Suzhou and it was amazing. Their breakfast was top notch and beautifully presented. Having said that, my stay at the Hilton High Tech Zone was pleasant, but I will need convincing to stay there again. The hotel is a bit isolated but a 10min drive to one of the high end malls. Thank you to everyone who offered assistance when I needed it. Unfortunately, I did not take photos of the problems but I uploaded pictures of the beautiful hotel which needs some TLC in the bedrooms or some of the bedrooms like mine.

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