Huoguoweijieba
July 27, 2024
Many people come to Holiday Inn Global Chain. But this time the experience of "Xi'an Zhongjian Holiday Inn" was extremely bad! I don't know what the hotel management was thinking. The weather in Xi'an was so hot at the end of July, but the air conditioners in the hotel elevators and the corridors on the same floor were all turned off (it was as hot as a sauna); 1. There was a slight breeze in the hotel lobby, but the overall feeling was still "hot". Other guests in the queue were also complaining about it! 2. The shower curtain in the room was covered in mildew, which made people feel a bit low and inconsistent with its star rating. Such consumables could not be replaced in time. 3. The clearly visible melon seed shells and women's long hair on the carpet in the room were annoying. There is room for improvement in the details of the work! There were items left by the previous guests in the room, which made people wonder whether the room was cleaned carefully! My family and I slept in our clothes all night long...
Facilities: Completely equipped, with basically everything you need, and the safe is a plus!
Hygiene: It has been explained clearly above. As a hotel under the InterContinental Group, it is a bit disappointing. It feels a bit low. Details determine success or failure.
Environment: Coming to the hotel doesn’t make people feel like going home, the hot and humid temperature makes people very irritable!
Service: The female manager on duty and the lobby manager on the second day were extremely professional, and their service attitude was excellent. They helped with the luggage, and I give them a thumbs up. In short, I will not come to this hotel again on my next business trip or travel!
Original TextTranslation provided by Google