Wyndham Grand Xi’an South

My wife and I truly enjoyed our stay at the Wyndham Grand Xi'an South resort. What made it truly exceptional was the customer service from both Alva and her colleagues Kiko and Ma Jing. Even before arriving, Alva assisted in ensuring our room was perfect. She kindly upgraded our room and ensured a smooth check in process. Her colleagues Kiko and Ma Jing personally prepared our room and provided refreshments in the room upon our arrival. Our room was nothing short of breathtaking. The spacious suite offered a stunning view of the Datang Mall area. The suite was a perfect retreat after a day of exploring Xi'an.  Additionally, Alva and her team provided excellent service throughout our stay. They always met our needs and were extremely prompt. Alva also provided a personal touch on our last day and provided a parting gift. We can't wait to return and create more memories here. Highly, highly recommended! Thank you Alva, Kiko, and Ma Jing!

We arrived at the hotel around 10 PM and were warmly welcomed by a gentleman in a light blue jacket (apologies, we didn’t catch his name; he was slightly on the plump side). His friendly demeanor immediately made us feel at home. During check-in, we were attended to by Sam at the reception. Noticing that we had three kids with us, he thoughtfully offered some delicious snack crackers to keep us busy while waiting. The snacks were so tasty! As a family, we preferred our rooms to be close to each other. Unfortunately, the rooms we had reserved were at opposite corners of the building. Sam went the extra mile and consulted the Manager, Ms. Candy, for a solution. While we were ready to downgrade one of the family rooms to a standard room, Ms. Candy instead graciously upgraded one of the family rooms to a suite to accommodate our request. This gesture was deeply appreciated! The breakfast at the hotel was fabulous, offering a wide range of options, including Chinese and Western dishes, along with kid-friendly snacks. We had the pleasure of meeting Ms. Candy again in the lobby, where she provided excellent sightseeing advice. She recommended a visit to Mount Hua and even arranged for the hotel driver to take us there. The trip turned out to be absolutely fantastic, and we were in awe of the stunning mountain scenery. I highly recommend this hotel to travelers visiting Xi'an. Its location is superb—right next to Datang Everbright City, with plenty of restaurants and shopping malls within walking distance.

Say thanks to Zoe and Kiko 李霞 for very helpful and very good service. Nice luxury hotel. Will come again.