Skanhem Hotel Xi'an Bell Tower subway station

This was our second time staying at this hotel and we were not disappointed. Helpful staff, Clean and modern hotel in unbeatable location. The mattress was very comfortable especially for me who has back problem. We particularly loved sitting on the balcony eating delicious roast whole chicken and New Orleans chicken wings from KFC next door and watching the busy streets at the same time. Lastly, We would like to thank reception staff 小王& others, for helping to keep our parcels . Not forgetting housekeeping staff for making our stay an enjoyable experience. Many thanks also to 胡晓红, for her delicious fruits and helping me with the tours. It was nice meeting her again. We will definitely go back.

This hotel uses motion sensors which is annoying if you do not keep moving in the room. The lights will go out. They also did not have “Do Not Disturb” signs and only had the switches which 100% will not work after you head out because there is no motion in your room, there is no electricity, the staff will definitely enter your room. When confronted with the problem, front desk supervisor Jia Xiao Long started by gaslighting me. He insisted I did not personally inform them that I did not want my room made so the housekeeper entered. I have been to numerous hotels in my life, never have I been told that I have to verbally give an instruction for them to not enter. I told the housekeeper to leave repeatedly because I did not want her to touch my things but she decides against it as well. Very stubborn bunch of staff, good luck to all of you.

I had a great stay at this hotel. The location was perfect, close to major attractions. The room was clean and comfortable, and the staff were friendly and helpful. The front desk supervisor, xiao Long, was excellent, and the staff member assigned to me, Xiao su, provided outstanding service.