Xi 'an Boyu Lang S Hotel (Xi 'an North Railway Station Administration Center Subway Station Branch)

Free pick-up for 2 persons by Mercedes-Benz at the airport/high-speed rail station/train station The hotel staff was also very nice. They helped us carry our suitcases when we left because we had a lot of stuff.

The driver who picked me up at the station was like my personal assistant. The airport pick-up service was first-rate~ 👍

The check-in experience on the 12th was very bad. I was busy browsing and selecting hotels all morning, consulted another hotel, made a reservation on Ctrip, and planned to change hotels after breakfast and start the day's itinerary. When we went downstairs to have breakfast, I felt that the breakfast was quite rich and tasted good. The schedule was tight, and changing hotels would waste time, so I asked my companions: Do I have to stay for breakfast? Really, people who travel frequently know how helpless it is to have to change hotels midway, especially when you only stay for two days in total and the schedule is tight. Therefore, the other hotel reservation was cancelled. However, the service remains... I came back at around five o'clock, and the toilet paper in the cleaned room was not enough for one use of the bathroom. It's past five o'clock, and the free meals are still not available. I said if you can't do it, you can take it off the wall. If you promise and can't do it, you are speechless. At around 5:50, I received a small bowl of noodles. Let me explain, I wasn't obsessed with the free meals, it was just that my schedule was very tight and I could eat something at the hotel while packing my things as I had to go to the concerts both nights. In fact, free meals were served at noon on the day we checked in on the 12th, but we still chose to go out for dinner. I've already spent thousands of dollars on concert tickets, so I don't mind spending a few dollars on face value. The service review score increased from a female manager who I met by chance on the morning of the 14th. She listened carefully to my true feelings, arranged for additional fruit to be delivered upon check-in, arranged for me to be escorted to the station, acknowledged that the service was flawed and was prepared to work on improvements. Hardware is important, but software is more important. Attitude is important, but service skills are more important I hope that with the efforts of this female manager, the hotel can improve.

Very very very good hotel, with airport pick-up and drop-off service, good breakfast in the morning, and upgraded our room. The room was also very clean, and the location was good, making it convenient to go everywhere. I'm not kidding, it's really great, I'll stay here again next time!