Jinbubuda
April 1, 2024
A very bad experience. I booked a deluxe double room and the standard double room was given to me. The second time I booked, I felt that the room was very small. Later, when I booked the second time, I specifically communicated on the phone and I said it was actually comfortable. It was different from the ordered picture. The front desk said it was because of the wide-angle shooting. Haha very much. Obviously the facilities in the room are different, you can look at the pictures to compare. After checking in for the second time, I said you were given the wrong room, and the front desk hesitated and said there would be no one around, so someone would take care of it. Also, the amount clearly stated on the form I signed when I checked in was 173. I paid 240. What’s going on? Is it a staff management problem or something wrong with the hotel. Traveling all day long, this time is really too much.
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