Juliette Marie Cecile
April 23, 2025
I have to say, we were very disappointed with our stay. We booked this hotel for our last 2 nights, looking for something special.
The room was not clean (hair all over), there was no windows (even tho it says on our reservation that there would be a window), there was no explanations during check-in and even when we told the staff about our concerns, they didn't do anything.
I also had a hanfu experience included in our reservation and the girl from the shop made me pay for the hair (I had specifically said that I only wanted what was included in the package). I also told the reception and without surprise, they didn't do anything and I did not get refunded.
We paid a lot of money for average service and facilities. So disapointed.
On a good note: the breakfast staff was nice, the hotel design looks cool and the localisation is great.