Kun Yi Time Hotel

The room facilities are OK, but the service attitude is terrible. In a hotel that costs 300-400 per night, asking the front desk for help is like being a thief and is not welcomed. The two young front desk staff are quite good, but there is an older female front desk staff who speaks Shaanxi dialect, who seems to be the front desk manager. When I asked her about something, she was very perfunctory and impatient. Not only did she not want to help, she also rolled her eyes at me. She has no sense of service and professionalism. I made a personal call during working hours, and she ignored me when she saw me waiting. She left me hanging for a few minutes, and finally did not help me. I had to ask other front desk staff to solve the problem. I stay in hotels all over the year, and I have never been treated like this even in Huazhu Club, which costs 100-200. Considering the level of the hotel, it is okay in the local area. Why do the staff have this attitude?

It's a very good hotel, the service is very friendly, the bed is really comfortable, I stayed with my dog, and it's also very friendly to the dog. There is breakfast, but the end time is nine o'clock, which is a bit early. The area around the hotel is very lively, and it is very convenient to eat and drink. There is an alley with stalls where you can eat everything.

First of all, this store discriminates against Ctrip customers. I ordered breakfast on Ctrip, but when the elderly went to eat, they said there was no breakfast. In the early morning of winter in the northwest, three elderly people in their 50s took elderly people in their 80s out for dinner, and the store owner said sorry. Secondly, when there was a problem, I tried to contact them, but they responded very slowly and basically did not respond until I asked Ctrip to intervene and they responded and said they would refund the money. Yes, it was my own work mistake, and I just refunded the money to the customer without any additional compensation. In the end, I still understood it, and I didn’t ask for any other compensation, just refund the money, and the result! They agreed to refund the money, turned around and disappeared, until 8 hours later, I couldn’t contact me again, and I said I wanted to contact Ctrip, and they reluctantly refunded me. So. This is a store with high prices, poor service, and the account manager has almost no ability to solve problems. If something happens in this store, you can only rely on Ctrip. You can’t solve it yourself. That’s all.