Top 5-Star Hotels in Xi＇an

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

Really nice hotel! The stuff helped us in multiple ways! They were really helpful and kind, the room was very nice and clean, but there was a bit of cigarette smoke smell! The breakfast was really really good, both the Chinese and especially the Continental one! I recommend this hotel in Xi’an!

An amazing hotel situated in a great location. The staff were incredible, in particular Jack and Andy, they couldn’t help me any more than they did.. Due to flight delays I was given a free 4pm check out, free upgrade on arrival and the breakfast was amazing, loved this place!

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.

I love this hotel, the staff were super nice they even gave me some souvenirs when I check out, help me load my very heavy luggage to the taxi, the house keeper also super nice I ask for some extra tea once but they gave multiple time and very considerate too, I take a tissue box from the bathroom since I didn't see any tissue on the working table and the next they they put another tissue on the working table for me😆 , the only downside that I feel is that they don't have food delivery robot that can deliver food right to your room, they have the ** food cabinet but unfortunately when I use they they didn't work for me since I don't have local phone number so I'm not able to retrieve my food, the front desk try to help me by calling the customer service but no luck. Other than the robot food thing oh and the metro also a bit far, this Hilton Hotel a pretty good place to stay

The design and decoration of this hotel is very good. The hotel staff are very friendly and polite and will take the initiative to greet. The gym and swimming pool are also very good. The hotel restaurant has a rich breakfast.

The looks and feel of the hotel is nostalgic. A bit old in terms of the room that we stayed in. As Xi’an is known for its spicy food, it’s a reprieve to have some non-spicy options provided at breakfast. The spread for the buffet dinner is nice and filling. Overall it’s a great place to stay-in and relax.

I must say that it beyonds expectation for Gran Melia hotel, particularly Manager Berry, she works with excellence service mind. The first time I go traveling in XiAn with my elder mom. It is quite complicated to take care her. But this hotel is the right answer, specially Miss Berry who understands our needs well. Full breakfast buffet with various food and wider room with balcony is perfect for us. I must recommend this hotel to my friends and suggest them to book premium room too.

The location is particularly good. You can step into the pine orchard and admire the Yongning Gate and the Bell Tower and Drum Tower in the distance. It's wonderful.

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.