Guest User
March 20, 2023
The service attitude of this hotel is really bad. As a tourist city, Xiamen came here for the first time with 5 friends and booked three rooms. Since we arrived at the hotel around 23:00 in the evening, I asked about the hotel's environment. After basic communication such as the area and whether there were windows, the receptionist looked impatient and spoke in a tough and fierce tone as if she owed her a debt. The result was even more speechless:
1. After checking in, I put my luggage back and prepared to go back to the lobby to wait for my friends to find food. Good guy, the woman at the front desk and the security guard told us that we were foreigners coming to have sex, and they scolded us privately for at least three minutes. After they finished speaking, I walked down the stairs and asked them if they were scolding us. They denied that they were scolding other guests yesterday, but according to the scolding situation, it was us. I said: "Even if you are serving other customers, you shouldn't be like a **, commenting on others without any quality at all. It will be uncomfortable for any customer to hear." The three of them were cursing and discussing. I have some recordings.
2. Don’t drink the mineral water in the room. I bring my own tea and a kettle to make tea when I travel. I wanted to boil some water for tea in the evening, but I found that the cap of the mineral water bottle in my room (203) was loose, and it became a little cloudy when it was filled up, so I didn’t dare to drink it. Later I bought a 5L bucket of water to drink. When I checked out the next day, since the high-speed train time was after 14:00 in the afternoon, I wanted to borrow an electric kettle to boil some water in the lobby after checking out. The waiter was also unable to communicate with me, his attitude was extremely poor, and he had no sense of service at all. . I said that I could borrow a kettle or a hot water kettle that was available at the front desk to make sure there would be no impact. We brought our own water. It happened that my friend caught a cold at the beach the day before and felt a little uncomfortable and wanted to drink some hot water. It feels like the first thing the receptionist here realizes is: "I don't have it, no, no, no, no, whatever you want."
3. I won’t talk about the space and smell inside the hotel. Because for a house at this price, you have to accept this environment.
All the above are objective facts. I hope the friends who come to play will not step on the trap.
Original TextTranslation provided by Google