Anonymous User
November 8, 2022
The fatter lady at the front desk lowered the entire grade and brand image of the whole season. 1. Rude to guide consumers to consume: when I checked in, I was asked if I needed breakfast, and I replied that I booked a room without breakfast. The fat front desk ignored my answer and continued whether I want to add breakfast. I thought that there were activities that could be added for free, so I asked whether to pay for breakfast or not? The fat front desk replied, I see that you booked a room without breakfast, do you want to add breakfast. I asked again, is it a paid add? The fat front desk repeated what I said before, and I asked if I had to pay... So I went back and forth at the front desk for 5 minutes... The front desk never answered positively; 2. I made it clear to the front desk that this answer was irrelevant, deliberately not answering the guest's question positively, and maliciously guiding consumption suspicion. I can complain, but the front desk is very dissatisfied and started arguing with me... 3. Based on the second point, I made it clear to the front desk that I want to make a complaint, and ask the front desk to tell me her job number or name. Let me tell you," which is blatantly violating the purpose of the service; 4. The whole process was very unpleasant, and the 7 people who went through it were all done, but my accommodation procedures have not been completed yet, and it took more than 15 minutes. 5. As mentioned above, the front desk should be dealt with or retrained. Such a front desk will definitely damage the brand and bring customers a very bad check-in experience.
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