Guest User
May 3, 2024
I don't know what the room is like, but the service is amazing. I took a taxi here after searching the name of the hotel on Gaode. It was already early in the morning. The location was under construction. I called twice to communicate before I arrived at the hotel. The hotel building uses facial recognition to enter. The two security staff didn't understand the system. They tried it three times but failed. They couldn't enter the building. Finally, they were allowed to enter manually. It's not a confidential organization. It has just been issued that hotels are not allowed to force facial scanning. Is it legal for the security in the hotel building to collect personal information like this? I have to fill in the check-in procedures myself, and there is a lot of information to fill in. It's so troublesome. Dragging two large boxes, the door of the room is another attic, which has two floors and several households, and the linen room is shared. The linen room was still washing sheets at 12 o'clock. The sound was very loud in the attic, and the sound of walking in other rooms could be heard clearly. Hey, I entered the room password but the door didn’t open. After I did it correctly and sent a video, I was told that the password time was set wrong… I was so upset… I negotiated to check out, but they refused to refund me. After they corrected the location information of Amap, they told me that I didn’t look at the map carefully and their location was correct. After I sent a screenshot of the Amap map at that time, they said that Amap’s people got the location wrong!!! I just want to ask, do you have a sense of responsibility and service awareness to blame others after you have corrected it? Do you know that you have made a mistake and have to correct it? You are completely innocent when you do something to cover up your mistakes, thinking that others are **? I am speechless. I went directly to Ctrip customer service to check out… Dalei friends, please be careful when placing orders.
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