Guest User
July 4, 2023
1. The front desk always speaks Qinghai dialect when checking in, which is okay for local guests. For foreign guests who do not understand the dialect and have doubts about what the employees say, causing unnecessary misunderstandings, it should not be a good experience.
2. The room facilities and equipment are old. The roof of the room has been leaking since midnight. However, the next morning, because my boyfriend was sleeping heavily in the middle of the night and couldn't wake up, I didn't sleep all night because of the dripping. I reported it to the front desk and the store manager. The answer to this question is that you didn’t report it to us last night and we can’t handle it for you now.
3. There should be a fan by the window of the room. It has been sounding since about nine o'clock in the morning. After reporting it to the front desk and the store manager, the reply was that this room type is like this. Before booking, I saw that the room defect was that the window was located in the aisle or corridor. If Even if I was disturbed by the noise from the corridor, I would not report it because I was mentally prepared before booking the room. However, I was not notified of the problem around the window in advance and I decided to book this room type. This is really inappropriate.
To sum up, rooms will gradually become more and more expensive during the peak season, and the price/performance ratio is really not high. Choose carefully!
Original TextTranslation provided by Google