kzl19861106
February 11, 2025
It should be a newly built hotel. The sanitary environment is okay and the facilities are standard. The only thing is that the service awareness is quite far-fetched. I stayed in a family room for two nights. There was no breakfast when I booked it. When I checked in, the front desk asked me to buy it, so I did. After using my phone, they told me that I had bought a membership and got one large and one small breakfast for free. In fact, it would have been better to tell them at the beginning that I was buying a membership and not play word games. Then because my flight was at night on the third day, I asked the front desk the next day if I could check out late, after all, I had purchased a membership. The front desk said that I could rent the room by the hour, and I asked, "Can't I extend the time if I buy a membership?" The front desk said that because I booked the room through Ctrip, I could not extend my stay and could only stay half an hour at most. When I learned that I could stay in a hourly room without having to change rooms, I bought a four-hour room. That is to say, no one was actually staying in the room that day, so I asked the front desk if I could extend my stay for one hour, that is, until 17:00. The front desk said that they could only extend my stay for 10-15 minutes. The reason was that the cleaning lady had to get off work at five o'clock. Not to mention whether the cleaning lady really got off work, was there any aunt on duty at night? What should I do if other guest rooms need to be cleaned at night? What if someone rents a room at a fixed time and checks in at 13:00? Isn't it true that we have to check out at 17:00? To put it bluntly, it was quite ungenerous. In order not to affect my mood for the journey, I did not argue any more. I asked if I needed to go to the front desk to do anything after four hours of renting the hourly room. The other party said no, as I was tired from the journey. So I told the front desk that I would go and have a rest, and I also hung a do not disturb sign outside the room door. Who would have thought that around 11:45, the front desk first called the room, and when I didn't answer, they called my cell phone to ask me if I wanted to check out? I was just about to catch up on my sleep when I was woken up like this. I was speechless. Such a sense of service, really... Oh, by the way, breakfast was simple and edible. We only ate there once, so I won’t comment much. As for souvenirs, there were none.
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