Zodiac Hôtel & Aqua Park

This is an excellent place to stay with your friends or family. From the security staff to Mr Amin on reception to the management everyone makes you feel welcome . Thank you all and Mr Manager Mr Karim thank you for your warm welcome we will be back .great hotel great facilities great location

We came on the 12th of December, it is a large hotel with a waterpark and indoor pool, the hotel staff are amazing here, all so friendly ans helpful it really made our experience so pleasant, smiley, who was part of the hotel staff was amazing! So kind and went the extra mile to make our stay a good experience, also met a lovely lady called dodo who was just as lovely and helpful, really happy with this hotel!

Wish we had read the reviews before booking… All I will say is do not stay here! We ended up going to a hotel 10 minutes down the road everyday and paying £70 each day per person for a day pass to eat and drink as the food in zodiac is inedible. We don’t have high standards by any means and didn’t expect this to be amazing as it was cheap, but it felt like prison. We couldn’t wait to leave and dreaded going back there each night. The staff are so rude especially the booking manager, the bar men are creepy towards women and the receptionist is just so unhelpful. When we checked in and a grumpy man showed us to our room, he was reluctant to give us our key as he just stood there wanting a tip! Security staff are rude when you come in too and followed us to our room as didn’t believe we were staying there, even though we had wristbands. Plates and cutlery are dirty in the restaurant and food inedible. We tried breakfast one day and did not go back. Flies everywhere on the food. Drinks in the bar are so weak and served in old beaten up bright orange plastic cups even in the inside bar in the evening, felt like a kids club. Hotel corridors are pitch black with no lights, we had to use our phone lights even in the days, and there is a constant smell of sewage round the hotel! Rooms were dirty, had to ask for towels, No coat hangers in the wardrobe, hairdryer did not work properly, back door did not lock, shower and taps thick with limescale, shower bracket broken so must shower holding it, towels had brown marks on them, toilet seat broken, toilet roll as thin as tracing paper, Walls thin so can hear all noise from the corridor, pool water felt dirty and slimy. Also if you do go out of the hotel be careful as streets feel unsafe and men are lurking around that make you feel uneasy. It honestly felt like a prison, the rooms look nothing like the bright clean pictures, I would not recommend or stay here again even if someone paid us!!

My best vacation ever the hotel is very good the people are very respectful and funny the food it's very good the pool the rooms and big respect for the bar team the the restaurant team and big respect for the animation team I will go back to zodiac as soon as possible (b)

Just spent 14 days at the Zodiac hotel, with my daughters & wife. Ok let's start with the good bits. Booking in and the allocation of our room was a breeze. The room itself was spacious, a massive super king-size bed , plus 2 good singles. The maid service was excellent. The not so good side of the room , was the patio doors did close properly. The bathroom door didn't close at all. The shower fixings were missing. The toilet seat was hanging off, the whole room needed an uplift. The outside area and pools, this was definitely the best part of the whole hotel. The waterslides were well supervised when open. All pools were clean , with sufficient sunbeds for all. There were forms of entertainment going on around and in the pools . The entertainment team seemed to work hard most days. The big drawback is that all the entertainment is in french. Which includes the fast majority of music being played by the pools. On to the restaurant, this for me was the biggest disappointment. The food was not great, with very cheap cuts of meat being used . I'm really not a fussy eater, but 90% of the food fell well below the standard expected of a 4* hotel. Another annoying point about the restaurant is everything is served to you , except for the salad bar.all portions are child sizes, it gets a bit tedious asking for more for every item. The cleanliness of the cutlery and crockery left a lot to be desired. But by far the worst thing is the glasses for your drinks. They were chipped and cracked at least one in 4. The only plus were the waiters, very helpful. Onto the staff this was a really mixed bag, somewhere really top class. The other side of this is somewhere, just dam rude. My wife was constantly asked for a tip when she went for a drink. Other stuff you need to know. The beach is a good 10 minutes away from the hotel. Although the zodiac has its own private area, they offer none of the All-Inclusive features i.e. drinks or snacks. Which is an issue because of its location. Finally the snacks offered are only for a couple of hours by the pool area. This consists of crepes and pizza. You are only allowed 2 crepes per person. Also before I forget in the restaurant there are two large signs informing you. That if you waste food you will be charged 20 dinars. Ps the occupancy of the hotel is 95% french.