EVEN Hotel Yinchuan Yuehai

The short-haired girl at the front desk during check-in and Charli Li during check-out provided very good service. We granted the late check-out application, upgraded the room type to a suite as a member, and gave a drink voucher when we checked in, as well as a free breakfast for the child. The suite room is very large and well-equipped, especially the gym area, which has Technogym's high-end treadmills and anaerobic equipment. The free self-service washing machine is also very convenient. The hotel also provides evening meals for members of the 40N Lounge, including purple rice porridge, salad, fruit, etc., which is very thoughtful. The breakfast includes beef noodles, mutton offal soup, bread and fruit, all of which are very rich, especially the whole plums which are very sweet.

Continue with the previous one shortcoming: 1. During the peak summer season, we only booked one or two days in advance, and there were no twin beds in the same price range, so we had to separate and book the ordinary and more expensive high floors. I went to the front desk hoping not to change rooms, so I stayed in a low-priced room for two days. After so many years of free room upgrades, it was the first time I encountered a paid room downgrade, and I didn’t say anything. My emotional intelligence was not very high. 2. When I entered the room, there were biscuit crumbs. I called, but no one came. I went out and asked the aunt who was cleaning the room next door to come and clean it. I asked for an extra quilt. I checked in at 3pm, but it was not delivered. I went out for dinner and told the front desk again. Later, I called to inquire about the check-in status and told the front desk again. I finally saw the quilt when I went back in the evening. This is the first time I encountered someone who gave me quilts for a few hours. 3. For self-driving check-in, you cannot go directly to the parking lot from the elevator. You have to go to the front desk to scan the QR code to exit, and repeat this two or three times a day. You cannot enter the license plate or take a photo of the QR code. If you are worried about using parking spaces in nearby residential buildings, why not just update the QR code every week? To put it bluntly, you are lazy. Rather than inconvenience yourself, it is better to make the guests in trouble. 4. Please contact Ctrip and click on "dinner included" in the room type when booking. When asked, the porridge and salad pancakes from 20:00 to 22:00 have nothing to do with the half cent for dinner. 5. There is a sofa bar. I see that there are not many yoga fanatics staying here, and they even pick up tour groups. The positioning of Eheng is quite embarrassing. If you want to save money, you will go to Express. If you want to be more comfortable, you will go to K, M, or S.

The view is great, the location is good, clean, the front desk service is very friendly, and the breakfast is also great

To be honest, this is the second review. I booked it on another platform the night before and gave them a 5-star review. It is true that on the first day of my stay, I felt that life was good. The breakfast on the second day was not what I expected. There are many varieties, but the quality is average. The food that fell off the food table and the garbage on the ground were not cleaned for a long time. The senses are poor. Although the room told the front desk that the bedding would not be changed, when I came back from going out, I found that there was still small garbage on the floor from the previous day. What’s even funnier is that when we were out playing, it was almost 2pm, and we suddenly received a call from the hotel asking us to check out. I was stunned for a moment. Didn’t I already swipe my room card at the front desk after breakfast (to stay for an additional day and complete the procedures at the front desk) for the same day? I anxiously returned to the hotel and asked the front desk, saying they had made a mistake. Because I ordered it on another platform and he didn't see it. What's even weirder is that we are asked to pay the deposit again when we check out. That is to say, I have to pay the room twice for this night, and then he will refund me once. This logic makes me dizzy. This is really convenient for the hotel itself, leaving the trouble to the customers. Let’s talk about the benefits of the hotel. The hotel’s location faces Yuehai Lake and has the Helan Mountains in the background. The room can see Yuehai Lake. It is a new four-star hotel under the sports-oriented Intercontinental. You can feel that the waiters want to do a good job, but there is a small mistake. The heart-warming drink at night was very healthy and delicious. There is nice gym laundry room. Guests can use it free of charge.