Jiefang West Road, Shanghai City, Yining City

"Warm-hearted Moose, a warm harbor on the journey" Some time ago, I came to Yining City for work and stayed at the Atour Hotel on Jiefang West Road, Shanghai City. This trip became particularly warm because of the thoughtful service of Manager Moose. When I first arrived at the hotel, I was extremely tired, with a pile of documents and luggage in my hands, and I almost dropped the documents all over the floor in the rush. Manager Moose was very quick to help me take some of the heavy items, guided me to the front desk to check in, and even handed me a cup of hot tea, which made me relax instantly. When checking in, I found that I couldn’t find my ID card, and I was immediately panicked. You know, without my ID card, my subsequent work and travel would be greatly affected. Manager Moose saw my anxiety and gently comforted me not to worry, while he helped me find a solution in an orderly manner. He first patiently asked me where I might have lost my ID, then contacted the hotel cleaning and security to help look for it. He also told me the ways to apply for a temporary ID locally if I really couldn't find it. With his comfort, my panicked heart gradually calmed down. With the help of Manager Moose, I checked in smoothly. That night, when I was preparing to organize materials for a meeting the next day, I found that my computer suddenly froze and I couldn't open it. It was full of important work documents and report PPTs, and I was sweating profusely. At this time, I remembered that Manager Moose said I could contact him if I had any questions, so I immediately contacted the front desk. In less than 5 minutes, Manager Moose arrived at my room. Although he is not a professional computer repairman, he has rich experience and tried various methods to restart the computer while contacting friends who are knowledgeable about technology for help online. After some effort, the computer finally returned to normal with all files intact. At that moment, I finally felt relieved and my gratitude to Manager Moose was beyond words. When I checked out the next day, Manager Mus not only helped me call a car in advance, but also carefully prepared a small snack with local specialties, saying that it would fill my stomach during the journey. Every move he made made me feel the meticulous care, just like meeting an old friend in a foreign land. Manager Mu Si is like a shining star of Atour Hotel. He uses his expertise, enthusiasm and patience to help every resident like me solve their problems and provide home-like warmth. I sincerely hope that Atour Group and Atour Hotels across the country can know that there is such an outstanding employee who is silently conveying the warmth of Atour's brand with love. I believe that under the leadership of Manager Mus, this Atour Hotel will get better and better, and I hope more people can feel this exclusive warmth during their travels.

The room was clean and the service was good! Very satisfied

The facilities are very good and laundry is very convenient

這次入住體驗超棒！房間清潔度很高，床單被罩潔白乾凈無污漬。沒有任何異味，一進門就是清新宜人的氣息 。酒店餐飲豐富，早餐口味絕佳。隔音效果也不錯，晚上睡得很安穩。硬件設施齊全且嶄新，床墊都超加分。而且員工服務意識強，路上遇到都會熱情問好，好感度拉滿！下次還來！

亞朵真的不錯 伊犁的景色也很美 酒店無異味 乾乾淨淨我用品補充的很及時 地址也很好找 住的非常舒服 如果在其他平台訂購也能使用亞朵錦囊就更好了