Yunosato Sugina

One stay and two meals are cost-effective. The room is a bit small, but it's just right for two people. Pay attention to the schedule of the shuttle bus 🚌 After watching the fireworks from Atami in the evening, the last bus has passed and it takes about half an hour to walk to the hotel. The hotel entrance is closed at 11:30, so remember not to stay too late.

Comfortable room, outdoor hot spring, reserved dinner and breakfast are super rich. What deserves special thanks is the warm service and selfless help of the hotel waiters! Because I brought my daughter to watch the fireworks display, but she didn’t know how to wear a yukata, I asked the hotel attendant for help. It was originally a hopeless last resort, but I got a positive and enthusiastic response and help: an old woman who works in a hotel helped my daughter dress, as enthusiastically as she treats her granddaughter, and even praised her kawaii after she was dressed; A foreign girl named Suzumi (maybe of Indian origin?) helped with the translation. From beginning to end, she helped to think of solutions and helped with communication until we completed this successful trip. I am very grateful to her and hope to be a guest again if I have the opportunity. I thanked her in person; there was also an unknown waitress wearing glasses who helped me tie my belt. She was also very enthusiastic and enthusiastic. Thank you so much! Hope to have the opportunity to go again in the future! Thanks again!

Very good service, the boss is very attentive, the surrounding is nice, and the breakfast is very attentive!

初めての宿泊です｡フロントの方は親切な接客で食事も美味しく満足でした。川沿いの立地なので今度は夏に‼︎涼しく過ごせそうです。

We were a group and had a good experience at Shiroyama last time, so we booked this on July 9th. There is a shuttle bus to Yugawara Station. It's about a 30-minute walk. When we got to the room, the TV didn't turn on, so we called and they came to fix it. It wasn't a malfunction, but it turned on after we had it adjusted. They came right away. I like the amenities quite a bit. There is a ReFa hair dryer, and the POLA shampoos have a nice scent and I like them. The room was cleaned nicely. The indoor bath is not made of cypress or rocks, but of normal materials like you'd find at home. The water is not carefully selected and is not free-flowing, so it has a strong smell like disinfectant and chlorine. We ate in a semi-private dining room. The food is delicious. There are no problems. The only thing that was disappointing was the staff's response to the stamp issue. I introduced an acquaintance to this inn, and he told me that he had stayed here for one night in late June, so I had heard about it. Apparently they only stamp the room if you make a reservation directly, and my acquaintances who made a reservation through a different route got their stamp this time only. We didn't make a reservation directly either, but my acquaintance got the stamp, so when we explained the situation, they said that we couldn't let them in because we introduced our acquaintance. The person in charge came to our room to tell us about it. They said it was okay for our acquaintance but not for us. The reasoning was that if they allow one person, it will spread. But it's strange that they were okay with our acquaintance. I was very disappointed with the way they handled it. And, even though they said it had been renovated, there were bugs near the built-in refrigerator, probably G's children. They were wandering around and it was disgusting.