Krupówki 40

It was great. Thank you!:) Nice location, clean room, hotel has a swimming pool and sauna. Receptionists are really friendly. You can leave your luggage after checkout for free.

Where do you start. We found this hotel through one of the major booking sites. Location, great, rating according to the booking site fabulous 8.7 out of 10. £110 per night. What couldn’t be right with this place. We stayed in room 405 1 ) Reception staff appalling. They couldn’t care less about your issues. 2) Aircon isn’t working. It was over 30 degrees outside. In July. We asked and all we got was “it’s not working.” No apology. 3) Lift was unreliable. Would the doors close or just keep reopening? It was a lottery 4) Checkout time at 6:15 am as we had a 7am train. Lift was out of action. Turns out they power it off at night. Reception couldn’t care less. 5 Rooms need a total refurb. Carpet bleached from sunlight and had a burn in it. Exposed wire in the bathroom, fridge unplugged when we arrived, which isn’t ideal when you have some food and drinks to keep cool. Kettle leaking on to the base. Tbf the handy man got us a new kettle. 6) breakfast was limited to say the least. Luckily we aren’t fussy eaters but there was no variation across the 4 days. The building outside looks beautiful. You go to sit on the decking and it’s rotten. Bowed and sticking up. Plus side. Location View from the balcony. The staff were spoken to by us in both Polish and English, so it was a case of misunderstanding. This place needs a top to bottom overhaul including the staff. I wouldn’t be surprised if the aircon was off because of costs rather than being broken. This place looks like it’s run out of cash. I hope the owners of this hotel reply, as I can’t wait to hear their response. There’s loads of similar priced accommodation in the area. Go there instead!!! Be warned.