Guest User
May 9, 2024
The service in this hotel can be said to be extremely poor! The location is particularly difficult to find an English store sign. It is with Home Inn Selection. When we first entered the lobby, the front desk seemed not to see us. When we checked in, the two front desks also muttered for a long time because they were in a hurry. It wasted our time. When I checked in, I told me not to use the first or last room, but to try to find a quieter room. However, the front desk arranged for me the first room out of the elevator. I would like to ask, what does it mean to be as quiet as possible? Have you listened to the needs of your customers? I was really speechless. I went to the room and called the front desk to borrow a charging cable. I sounded like I was going to steal their charging cable and emphasized that I must give it to them immediately after using it. The cable sent was still broken. We called for it later. For takeaways, the deliverymen came directly upstairs and knocked on my door. I felt very unsafe. Our room was to be checked out at two o'clock. The front desk called us at one o'clock and told us that our check-out time had already passed. I asked back if we didn't check out at two o'clock. ? The receptionist immediately changed his mind and said, "You must come down before two o'clock!" I'm really convinced. What's your attitude on this matter? The tone of voice is also terrible! Also, we stored our luggage at the front desk, and when we used the storage card to pick up our luggage later, the front desk actually asked me, "Where did you put your luggage?" I said I gave it to you when I checked it in, but you actually asked me where a guest’s luggage was? How do I know where you put your guests’ luggage? I’m speechless! Did the front desk of this hotel really take up the job with training? Let me emphasize again, this hotel is the same as Home Inn Select. What I mentioned above are all the staff of Home Inn. They are also amazing. This is the first time I have seen such arrogant front desk service! **!
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