Vienna international hotel (zhuhai lovers middle road haibin store)

The room facilities are old, but clean. Although there are not many varieties of breakfast, there are meat, eggs, vegetables, fruits and grains, and the taste is good. The dishes are slightly different every day. The hotel is in a good location. You can walk to Lovers Road and Yeli Island, and you can see the Sun and Moon Shell and the Hong Kong-Zhuhai-Macao Bridge. The hotel is very close to the bus station. There are direct buses to Gongbei Port, Zhuhai Station, Mingzhu Station, and Xiangzhou Port, which is very convenient. There are many delicious foods near the hotel.

[Let's talk about the big picture first] -It is completely different from the "Vienna" and "Vienna International" where I stayed before, and it is not of the same level. At the same time, I feel sorry for the price (the booking price is about 900 per room). -The overall texture of the hotel is that of a hotel in the 80s and 90s. It has been partially renovated later, but there are still obvious problems with old facilities. -The service is average. When encountering a problem, the first reaction is not how to solve the problem. Except for one staff member, the others basically did not smile. [Problems encountered this time] First: The staff's business operations are not careful enough. I booked a deluxe room and a Zhenli room, a total of two rooms for two nights, and two deluxe rooms were arranged when I checked in. After entering the room for a while, I realized that the room type was wrong. I went to the front desk to inquire. The front desk said that the price difference could not be refunded, and there was no room for Zhenli that night, so they could only arrange two Zhenli rooms the next night. We agreed. PS: There is still a deep doubt, because we repeatedly confirmed when we booked one day in advance that there were no twin beds and no second deluxe room; but there were rooms available when we checked in, and the staff said that they would arrange our two rooms closer (can it be understood that there are deluxe rooms, and more than one?) Second: There is a significant price difference in hotel room types, but the supporting facilities are basically the same, and some high-priced rooms are even not as good as low-priced ones (only for the two types of deluxe and Zhenli). After we moved to Zhenli on the second night, we found that there was no obvious difference in the overall supporting facilities, and the washbasin in one room was even smaller. We called the front desk to consult, and the front desk said that it would be 2-3 square meters larger, but we really didn't feel it with our naked eyes, only the floor did change from the 5th floor to the 6th floor. (We stayed in 511 and 505 on the first night, and 611 and 609 on the second night. 511 and 611 are located directly above and directly below, so the comparison is very obvious) Third: There are problems with cleaning and facility details. On the first night, one of the rooms didn't have soap (I realized it when I changed rooms later). On the second night, there was a lingering smell of cigarettes in the new room. I found that the ashtray was not clean. I couldn't flush it out with water, so I wiped it with paper. Then on the second night, there was a problem with the floor drain in the bathroom of one room. It only took a few minutes to take a shower, and it became a foot bath. Fourth: The attitude of the staff, which is basically a purely subjective feeling. First of all, the premise is that the staff got the wrong room type. Then, in the entire process of subsequent communication and implementation, there was basically no smiling communication, and some of the words felt like shirking responsibility, and we felt that because we needed to change to the room type we were supposed to stay in, we caused trouble. {Example of shirking responsibility: After finding the room type problem, I went to the front desk to communicate, and the staff actually told me: "You asked to stay closer/next to each other, so we arranged it this way." Let's not talk about the fact that you took the initiative to arrange for us to be closer (this is very considerate and good, and thank you for taking the initiative to consider it for us), but even if I took the initiative to propose it, it involves the need to downgrade the room type, and you still need to confirm it with the guests, right? After all, I am not your staff, and it is normal for me not to know that there is only one room type on that floor without you telling me, right? ｝ The last hotel of this trip, I am really dissatisfied.