Pullman Hotels in Zhuhai

I had a comfy experience with the concierge service! They provided helpful information, and I especially appreciated the warm welcome from Bella at the reception. It was also a big relief that they could speak Cantonese! My room was cozy, and I had some of the best sleep there. Plus, the location is fantastic if you are planning to head to Macau the next day! Unfortunately, it rained during my stay, so I missed the chance to go swimming. I hope I get to try out their swimming pool next time!

Location was good. Nearest hotel to gongbei port after clearing customs and above the underground mall. Xiaomin (receptionist) was very sweet. She arranged for a room on a high floor for us. In addition, it was such a nice gesture to decorate the room so nicely as a birthday surprise! Thank you v much.

We thoroughly enjoyed our stay at your hotel. We truly appreciated the hotel arranging a cake for me and providing a playground pass for my child. The breakfast was delicious, offering a variety of food options. The service was professional, thanks to the check-in staff and the concierge. The hotel is quite new, and it was convenient to have the mall on the hotel's second floor. The rooms were clean, tidy, and quiet. Jisoo at the children's playground was exceptionally polite and patient.

Great room view, and the gym is open 24 hours. But the hotel is in a bad location. Good service, especially Kelly, thank you for your warm hospitality during my trip in Zhuhai.

lighting in the carpark is not enough or under lighting. traffic sign on the ground at the ground floor level near the entrance to the carpark has faded away leading vehicles driving the wrong way. gym too small. male restroom in the gym not attended up to a five star hotel standard. there is only one towel bowl and with no toilet paper. the swimming pool is closed.

The hotel is beautiful and decorated with a Chinese Pavillion as you enter the lobby. There are a lot of pandas decorated all over the hotel and a Christmas tree made of pandas. Though, the front desk officer who checked us in, couldn't really conversed in English, her colleagues quickly stepped in to help explain to me about our room. They were all very courteous, friendly and helpful. It made the start of our stay very pleasant. We were attended by Rita, Minnie and Jane. Jane quickly provided a wechat number that allowed me to reach out to the hotel staff with ease. She also checked to make sure we were comfortable in our room. We even scored a free upgrade to an Ocean View room, which had a gorgeous view of Zhuhai skyline and we could see Macau from the balcony. The room was very clean, spacious and tidy, my husband loves the bath amenities and my boy enjoyed bubble baths each evening. The housekeeper on our floor was very friendly, always asking if we are enjoying ourselves here and the doormen were very courteous. We had breakfast for 2 days. However, the food didn't quite meet expectations, perhaps we set them high after reading reviews. Most of the items were cold by the time we were seated, it is a very popular hotel so we had to wait for abit to get seated however the queue moved fairly quickly. I must say the hot noodle soup was pretty decent! Checkout was smooth, officers were all very nice and kept checking to make sure we had a good stay. I would return, for the price and the service - this was one of the best stays we had experienced in China. We had an uneventful situation after checking out. We left my son's stuffed toy in the room and only realized after we arrived home late in the evening. By then, my boy was in tears as he had the toy since birth. I quickly reached out to the hotel and thankfully was attended speedily by Yuki and Jessica who got the housekeeping team to search for it. By this morning, they located the toy and arranged to deliver to us. At this time as I am writing this, the toy is on its way back home. I cannot be more thankful, so thank you to everyone mentioned, you have been nothing short of excellent! Happy New Year to the Sheraton team!

Fantastic experience all around. Stayed in the hotel room and also in the camping caravan. Both the adults and kids loved the experience. One or two small minor inconveniences but can't the overall service more than made up for it. Maybe a bit difficult for English speakers but can't fault them - we chose to go to China and to this particular hotel, so it's only fair we made the effort to learn a bit of Chinese!

The location is good, close to Gongbei KouAn, which is one of the entry points to Macau, and there are many restaurants, banks, markets around. But other than that, the hotel has been quite a let-down. It says it is a 4-star but it really doesn't feel like it. The first room we had (XX23) was so disappointing ... It felt really humid with smells of mold/mould all around: IT WAS SO HUMID when i lay down on the bed, my head felt the water that was kept into the pillow; so very uncomfortable/disgusting! We were going to stay multiple nights, but after the first night it was impossible we would stay longer. The smell, and the feeling of humidity all the time (no matter the settings of the AC) were almost nightmarish. The pictures also show how poor the status of the room was. We asked to change rooms, the 2nd one was MUCH BETTER. No gym, no real restaurant in the hotel, the breakfast room feels like a canteen, the front desk service is ok (not really welcoming nor rude either) This is not a 4-star hotel; or if it still is, then it should lose one star, or upgrade their ways to maintain a 4-star grade.

Always wanted to try this hotel seeing the photos on little red book, and it lived up to my expectations. In addition, they had a personal butler service to make you feel right at home! Estelle was our personal butler and she was attentive to our needs with 2 kids, she offered to send sand play toys (super useful for beach playtime) and children toiletries to our rooms. During the stay she helped with coordinating and was timely in responding to our needs. It was a truly relaxing holiday at Angsana and you can always have peace and enjoy hotel facilities or take a Didi conveniently to attractions close to the hotel.