Hanting Hotel (Zibo Zhoucun Ancient Mall)

When traveling to Zibo Zhoucun, it’s great to stay at this Hanting Hotel! The room is clean, spacious, and quiet. The guys at the front desk are warm, friendly, and responsive to all your requests! The experience was good. If we didn’t have to rush to the next scenic spot of more than 40 kilometers, I would have stayed there for two more days!

The hotel is in an excellent location, very close to Zhoucun Ancient Mall, less than ten minutes' walk. The hotel has its own parking space, which is convenient. There are many places to eat around the hotel. Dumplings with thin skin and large fillings are a good choice. The hotel rooms are clean and tidy. The service is considerate and hospitality is warm. Breakfast includes Zhoucun Shaobing and Shandong Pancakes, which are very local. There is unlimited mineral water and you can collect it on demand. It is an excellent hotel choice when you come to Zhoucun and it is worth recommending.

The family was very angry! A complaint was made about an employee at the entrance of the breakfast room at about 8:10 in the morning on March 27, 2024. The employee did not wear his work badge while working, so his name was unknown. When I asked her where the coffee was in the breakfast room, she heard it but didn't answer. When I asked her a second time, she replied that she didn't know how to make the coffee. He lowered his head the whole time, with a dark face,,, and after answering, he took out his cell phone to play with it. Very rude. And the key is that about half of the guests are drinking coffee. Even if they have been watching in the breakfast room for an hour, they still know how the coffee is made. But she just lowered her head and said, I don't know. He didn't even raise his head or look at the guests. After asking the first time. He didn't answer, just remained silent. After asking the question for the second time, I managed to say, "I don't know." I just looked down at my phone. He didn't even raise his eyes to look at anyone. The work attitude is very poor. Regardless of whether you know about the breakfast room or not, you must at least have basic courtesy when talking to guests. I have met a hotel employee before who said that he is new and not very familiar with the work, but he has a good attitude and is polite to guests. This is understandable and I won't blame him. But showing off to guests is a matter of attitude. Fortunately, other employees are very professional and enthusiastic. The overall service at Huazhu Hanting is pretty good. The rudeness of this employee should be the employee's personal behavior. I also hope that the hotel will strengthen its management and not let someone's unprofessionalism affect the hotel's impression on guests.